The role is responsible for leading the operational management of a 24/7 mission-critical platform environment, encompassing compute, storage, virtualisation, backup, and Linux systems. It ensures the delivery of reliable, secure, and high-performing infrastructure services aligned to agreed service levels and organisational priorities.

Providing both technical and people leadership, the position oversees a multi-disciplinary team across Linux systems support and infrastructure engineering, fostering a high-performing, accountable, and responsive operational culture. It plays a key role in maintaining platform availability through effective incident management, on-call leadership, and acting as an escalation point for complex and high-impact issues.

The role holds end-to-end operational accountability for platform services delivered across both in-house teams and Managed Service Partners, ensuring visibility, alignment with technical standards, and adherence to service expectations. It contributes to governance and service level management while maintaining strong oversight of platform health, capacity, performance, and security compliance in line with the Australian Government Information Security Manual (ISM) and relevant frameworks.

Working collaboratively across cloud, connectivity, HPC and application teams, the position supports integrated service delivery and the successful coordination of project and program resources. It also ensures effective lifecycle management of platform assets, including patching, upgrades, and refresh activities, to maintain currency and mitigate risk.

The role maintains robust vendor relationships, contributes to procurement and contract management activities, and manages a significant operational budget to ensure sustainable and efficient service delivery. Through participation in governance forums such as Change Advisory Board (CAB), and the application of ITIL-aligned service management practices, the position drives operational discipline, continuous improvement,



and the ongoing maturity of platform services.

- Lead the day-to-day operations of 24/7 mission critical compute, storage, virtualisation, backup, and Linux platform environments to agreed service levels and availability targets.
- Lead a multi-disciplinary team across Linux systems support and infrastructure engineering, driving performance and fostering a strong operational culture, including participation in a 24/7 on-call roster to support mission critical platform availability.
- Hold operational accountability for services across both in-house and Managed Service Partner (MSP) delivery, maintaining direct Bureau visibility of platform activities, changes, and emerging issues.
- Ensure MSP operations align with Bureau technical standards and service expectations, working closely with the agency's Service Delivery Lead to provide operational input into governance and SLA management.
- Provide technical leadership and subject matter expertise across in-scope platforms, guiding the team in the application of best practice and maintaining platform standards.
- Ensure platform and system health monitoring, capacity management, and performance reporting are conducted on a regular basis, with findings communicated to senior leadership.
- Maintain platform and Linux OS currency through patch management programs, ensuring critical and high-severity vulnerabilities are addressed in accordance with the agency’s security patching schedule.
- Ensure the team is responsive and effective in managing incidents, service requests and operational issues,



acting as an escalation point for complex or high-impact events. Maintain team backlog and ensure work is prioritised and delivered in line with organisational needs.
- Ensure platforms are operated in accordance with the agency’s information security policies, the Australian Government Information Security Manual (ISM), and relevant frameworks (e.g. PSPF).
- Work collaboratively with the Delivery Enablement Program to coordinate the assignment of resources in support of project and program delivery, taking into consideration required capabilities and staff development opportunities.
- Work closely with Cloud Services, Connectivity Services, High-Performance Computing (HPC) and application teams to support integrated service delivery.
- Maintain accountability for the lifecycle management of platform hardware, software, and services, ensuring assets are tracked, maintained, and refreshed in alignment with Bureau asset management plans and operational requirements.
- Ensure team activities and operations are conducted in accordance with Bureau frameworks, policies, and procedures, including information security requirements and ITIL-aligned service management practices.
- Build and nurture relationships with key hardware and software vendors, including management of high-value maintenance agreements, licensing compliance, and support escalations.
- Contribute to procurement activities, including the preparation of technical requirements, evaluation criteria, and business cases for hardware and software acquisition.
- Manage a significant annual operating budget encompassing high-value ICT contracts, contributing to planning and forecasting cycles by providing accurate cost projections for platform operations.
- Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.

📌 Platform Engineering Manager (Australia)
🏢 Bureau Of Meteorology
📍 Australia