Purpose of position To ensure the business:

· Is fully supported to enable delivery of quality clinical care by the clinicians.

· Is managed within the parameters of the organisational corporate statements.

· Promotes overall quality business management and leadership.

Responsibilities

Education, Qualifications and Experience

Essential

§ Proven performance in business and management

§ Proven leadership and team development experience, particularly diverse teams

§ Exceptional written and verbal communication skills

§ Demonstrated proficiency in planning, organising, and controlling business activities.

§ Demonstrated experience in development and implementation of quality systems.

§ Expertise in use of Microsoft office suite

Desirable

§ Familiarity with clinical software (eg Best Practice),

§ Member of Australian Association of Practice Managers

§ Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals, and Torres Straight islanders, etc.

§ CPR/Triage training and/or experience

§ Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste

Expected behaviours and personal attributes.

§ Demonstrate appropriate leadership and management skills.

§ Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.

§ Always represent the practice in a confident and positive manner.

§ Undertake all duties in a diligent manner, with honesty and integrity,





§ Maintain absolute confidentiality regarding patient and practice information.

§ Have a vigilant attitude to accuracy, being prepared to double check as necessary.

§ Ability to work cooperatively and independently.

§ Ability to prioritise and organise, with attention to detail.

§ Demonstrated commitment to ongoing professional development.

General:

- Implement establish procedures in emergency.
- Doctors’ audits
- Organise and facilitate staff meetings and maintaining their record.
- Reviewing staff performance appraisals and training required
- Monthly stock take
- Management of drug rep appointments
- Maintenance of near miss and mistakes register.
- Maintain practice emergency response plan.
- Maintaining staff files and facilitate induction of new staff.
- Maintain practice emergency response plan.
- E- Health checks
- Balance petty cash
- Health engine current patient checks
- Pen CS audit
- Monitor all Reception and clinical Staff.
- Record management- Including uploading DOCUMENTS ON My documents in AGPAL.
- PIP/WIP- making sure Health uploads are meeting the target required each quarter.
- Sending Info to PHN quarterly for PIP/ PNIP incentive




- Quarterly preparing the PIP report and discuss with Practice directors for improvement plan.
- Monitor Treatment room to make sure duties are being completed.
- Liaise with doctors and staff for any concerns.
- Maintaining Near Miss mistake register
- Maintain feedback/complaint management.
- Maintaining Ethical dilemma register
- ERPT (emergency response planning tool) update as required.
- Incident Management
- Quality improvement register
- Monitor Staff for training.
- Training and inducting new staff and doctors.
- Organizing Doctors and staff meeting
- Organizing Practice Maintenance-Including- Pest control, Fire safety, Air condition, Test and Tag, Vaccine fridge, Steriliser,
- Liaise with IT when required.
- Ensure drug cupboard checks every month.
- Script paper check and ordering
- Stock order- Clinical/ Nonclinical
- Ensure Nurse and reception checklist completed correctly.
- Maintaining WHS – Building inspection
- Preparing Monthly clinical and Nonclinical report and submit to the operation Manager.
- Monitor the appointment book and coordinate with doctors to cover the available shifts.
- Roster of staff and Room allocation for the doctors
- Fortnightly Practice report and individual Doctors report to be extracted from BP and sent to Accounts.
- Fortnightly staff time sheets to be emailed to accounts.
- Making sure all Practice invoices / Doctor report to be directed to accounts email.
- Setting of the New doctor with Practice

Pay: $32.09 – $37.10 per hour Expected hours: 38.0 per week

Work Location: In person

📌 Practice Manager (Springfield)
🏢 Optimize Health Medical
📍 Springfield