Azooa is seeking expressions of interest for six program, project and service delivery positions supporting Defence's Internal Budgeting and Reporting System (IBRS).

CONTRACT AND LOCATION

- Initial contract term: 24 months from the effective date.
- Extension options: four periods of six months, at the Commonwealth's discretion.
- Location: Canberra, primarily Russell ACT, with onsite attendance as required. Remote work requires prior written Commonwealth approval.
- Opportunities are subject to contract award and Commonwealth acceptance. Start date is to be confirmed.
- Reference: RFQ 104086 (RFx30771).

ROLES AND CLEARANCE REQUIREMENTS

1. Program Manager — minimum NV1

Lead the program delivery approach across sustainment, enhancements and support. Coordinate priorities, resources, dependencies and stakeholders; oversee governance, delivery performance, risks, issues and escalation; support transition and continuous improvement.
1. Project Manager — minimum NV1

Plan, coordinate and deliver approved system projects and enhancements. Manage schedules, resources, risks, issues and dependencies; monitor delivery against scope and priorities; maintain governance and status reporting; coordinate business and technical stakeholders.
1. Project Coordinator — minimum Baseline

Coordinate project schedules, meetings, governance forums and delivery activities. Track actions, decisions, risks and dependencies; maintain project records and reporting; support resource coordination and stakeholder communication.
1. Project Support — minimum Baseline

Provide project administration and delivery support. Maintain governance artefacts, documentation, registers and status information; assist with meeting coordination, action tracking, reporting and change communication.
1. Service Delivery / Service Improvement Lead — minimum NV1

Lead coordinated service support and ongoing improvement. Oversee the triage, tracking, resolution and escalation of service requests,



incidents and requests for change. Coordinate support teams, monitor agreed timeframes, maintain service dashboards and weekly performance reporting, and improve knowledge management and user support.
1. Support Analyst – Service Delivery — minimum Baseline

Provide frontline support and a consistent point of contact for finance-system users. Log and manage enquiries, incidents and requests in ServiceNow; resolve Level 1 issues and coordinate escalations; communicate progress and outcomes; maintain knowledge articles and assist with authorised system access requests.

WHAT WE ARE LOOKING FOR

- Relevant experience in the role you nominate, within ICT programs, enterprise applications or business-system support.
- Clear stakeholder communication, sound documentation and disciplined management of actions and commitments.
- For management roles: demonstrated program or project delivery, governance, risk management and resource coordination.
- For coordination and support roles: strong organisation, accurate registers and records, and reliable reporting and follow-through.
- For service delivery roles: experience with service request and incident management, escalation, service reporting and knowledge management. ServiceNow experience is relevant.
- Defence or government experience, and familiarity with financial, budgeting or reporting systems, will be valued.

THE SETTING

IBRS supports Defence budgeting and reporting, using IBM Cognos and TM1 / Planning Analytics, with SAP-related integrations. Experience supporting delivery or operations in this environment is relevant; capability requirements will be assessed against each nominated role.

HOW TO APPLY

Submit your current CV and identify the role or roles you wish to be considered for. Please include your current security clearance, Canberra availability, earliest start date or notice period, and expected contract rate with its basis clearly stated.

Azooa welcomes applications from suitably qualified candidates who meet the relevant role and security requirements.

📌 Program / Project Managers, Coordinators & Service Delivery (Canberra)
🏢 Azooa
📍 Canberra