About the role

Cleanskin Laser is looking for a friendly, organised and proactive Reception & Client Coordinator to join our growing clinic. While reception and client coordination will always be the core focus of the position, you'll also help capture the day-to-day life of the clinic through social media and content creation. You'll be the first point of contact for clients and play an important role in their non-clinical journey, from initial enquiry and booking through to their visit, rebooking and follow-up.

As a small team, we're looking for someone who takes ownership of their role, notices what needs doing and is comfortable working independently. This position will initially be part-time, with the opportunity to progress into a full-time role as the clinic continues to grow.

Key responsibilities

- Welcome clients and provide a warm, professional experience throughout their visit
- Manage client communications across phone, email, social media and online enquiries
- Manage appointments and the booking calendar, including bookings, confirmations, cancellations, waitlists, rebooking and helping fill available appointment gaps
- Check clients in and out, process payments and provide approved information about treatments, pricing, packages and preparation
- Complete client follow-ups and maintain accurate client information and records
- Maintain a clean, organised and professional reception and clinic environment
- Assist with general clinic administration and day-to-day operations
- Support our social media and content creation, including Instagram Stories and clinic updates,



capturing treatments, before-and-afters and behind-the-scenes content, and engaging across our social platforms

About you

- Previous experience in reception, administration, customer service or an appointment-based environment
- Confident, friendly and professional with clients
- Highly reliable, organised and detail-oriented
- Proactive and comfortable working both independently and collaboratively
- Able to manage multiple priorities throughout the day
- Robust written and verbal communication skills
- Confident using Instagram, Facebook and TikTok, with a good eye for capturing engaging, professional-looking content
- Comfortable learning new systems and technology
- An interest in the skin, laser, beauty or aesthetics industry
- Looking for a long-term role with the opportunity to grow

About us Cleanskin Laser is a laser and skin clinic based in St James, offering tattoo removal, laser hair removal and advanced skin treatments.

We're a small, growing team with a strong focus on providing a welcoming client experience, quality treatments and genuine results. We're looking for someone who wants to become a long-term part of the team and grow with the clinic.

How to apply

Please submit your resume and a cover letter telling us a little about yourself, why this role interests you and why you think you'd be a great fit for Cleanskin Laser. We’d love to put a face to the name, so feel free to include a recent photo of yourself with your resume or cover letter.

Applications without a cover letter will not be considered.

📌 Reception & Client Coordinator | Cleanskin Laser Clinic (Saint James)
🏢 Cleanskin Laser
📍 Saint James