/n Position Description: Member Experience Receptionist /n Location: Jindalee Fitness, Brisbane /n Reports To: Member Experience Team Leader /n Employment Type: Permanent-Part Time (5 days may include some weekends) /n /n Position Overview /n The Membership Experience Receptionist is the first point of contact for members and visitors at Jindalee Fitness. This role is essential in providing exceptional customer service, ensuring a positive and welcoming environment for all members.

The Membership Experience

Receptionist will assist with administrative tasks, manage member inquiries, and support the overall member experience. /n /n /n Key Responsibilities /n 1.

Customer

Service /n – Greet members and visitors warmly, providing a friendly and professional first impression. /n – Respond to member inquiries via phone, email, app, social media and in-person, addressing questions about memberships, classes, and services. /n 2.

Membership

Management /n – Assist with membership sign-ups, renewals, and cancellations. /n – Maintain accurate member records and membership data. /n – Handle membership payments and ensure financial transactions are processed accurately. /n 3. Scheduling and Coordination /n – Assist with administrative tasks relating to class schedules, bookings, and appointments for personal training and group fitness sessions. /n – Assist the Sales & Marketing Coordinator and Membership Consultants to promote upcoming events and programs. /n 4.

Administrative

Support /n – Perform general administrative tasks, including filing, data entry, and inventory management of supplies. /n – Assist in maintaining a clean and organised reception area. /n – Undertake basic cleaning as required.



/n – Ad hoc tasks as required. /n 6. Feedback and Reporting /n – Collect member feedback and report insights into the member feedback system and to the Member Experience Team Leader. /n – Assist in implementing improvements based on member suggestions and needs. /n /n Qualifications and Skills /n Education: /n – High school diploma or equivalent; additional education in customer service or hospitality. /n Experience: /n – 2 – 5 years previous experience in a customer service or receptionist role, preferably in the fitness or wellness industry. /n Skills: /n – Strong communication and interpersonal skills, with a focus on customer service. /n – Experience in using fitness industry CRM software, Microsoft Office Suite and Canva. /n – Ability to multitask and work in a fast-paced environment. /n /n Key Competencies /n Customer Focus: /n – Obsession with delivering an exceptional member experience. /n Attention to Detail: /n – Deep commitment to follow through and completion of tasks ensures accuracy in all tasks, including member records and financial transactions. /n Team Player: /n – Works collaboratively with other staff members to support gym operations and member engagement. /n Adaptability: /n – Responds effectively to changing circumstances and member needs. /n /n Application Process /n Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for the fitness industry. Applications can be sent to [email protected]. /n /n Jindalee Fitness is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive workplace for all employees. /n

📌 Receptionist (Brisbane)
🏢 Jindalee Fitness 24-7
📍 Brisbane