- Location: Newtown, NSW
- Restaurant: The Grey Spoon
- - About the venue
- The Grey Spoon is a neighbourhood bistro known for seasonal menus, great service, and a warm, inclusive culture. We standardise our service steps while giving our team freedom to recognise and delight regulars.
- - About the role
- You’ll organise daily operations, prioritise guest experience, and lead a team of 25 across lunch and late trade. You’ll own rostering, cost control, compliance, and training programmes, ensuring every shift runs smoothly.
- - Key responsibilities
- - Organise weekly rosters to meet demand and labour targets; approve timesheets.
- - Lead pre-service briefings; maintain service standards and colour-coded section layouts.
- - Monitor COGS and wastage; standardise ordering and stock rotation; complete stocktake catalogues.
- - Oversee RSA and Food Safety programme compliance; ensure all permits and licences are current.
- - Coach and performance-manage FOH; run onboarding and ongoing training to instil best practice.
- - Manage guest feedback and incident logs; recognise trends and action improvements.
- - Maintain venue assets; schedule repairs; manoeuvre small equipment safely as needed.




- - Build fortnightly sales forecasts; coordinate promos with marketing; update POS.
- - Liaise with suppliers; receive deliveries; verify dockets; prioritise discrepancies.
- - About you
- - Proven leadership in restaurants, hotels, or hospitality groups.
- - Exceptional ability to organise people, prioritise under pressure, and communicate clearly.
- - Strong grasp of RSA/Food Safety compliance; comfortable with audits.
- - Skilful with POS, rostering, and inventory systems; intermediate Excel/Sheets.
- - Flexible availability, including weekends and public holidays; comfortable with late trade.
- - Current driver’s licence helpful for off-site runs (not essential).
- - Schedule & remuneration
- - Full time; rotating roster; two consecutive days off where possible.
- - Competitive package with bonus potential tied to guest satisfaction and labour/COGS performance.
- - Why The Grey Spoon
- - Hands-on owner support, development programme, and real progression.
- - Team culture that aims to utilise your strengths and celebrate wins.

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