RQ11475 - Software Developer - CRM - Senior Location: Onsite - 40 St Clair Ave W - Toronto Duration:1+ year contract -273 business days - Extension: 1 Must Have:

- Must have prior "Lead" experience as a MS Dynamics Developer.
- Minimum 7 years of software development and enterprise application delivery experience.
- Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions and Azure solution design
- Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
- Working knowledge of both low code development and custom development on Dynamics 365
- Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
- Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.

Nice to have

- Prior OPS/Public sector exp.

Responsibilities : Technical Leadership - Provide technical leadership, guidance, and mentorship to developers and technical team members.

- Lead by example as a hands-on contributor while enabling team success and delivery excellence.
- Perform code reviews and establish development standards, security controls, and best practices.
- Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
- Coach and mentor developers, supporting their technical and qualified growth.
- Act as a subject matter expert and ensure effective transfer of solution-critical knowledge.

Solution

Architecture & Design - Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.

- Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug-ins, workflows, data migration, and system integrations.
- Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
- Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
- Define technical roadmaps, integration patterns,



and solution deployment strategies.
- Ensure solutions align with enterprise architecture standards and best practices. Development & Delivery - Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
- Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
- Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
- Design and implement APIs and integrations with internal and external enterprise systems.
- Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
- Support application deployments, releases, troubleshooting, and ongoing production support. Integration & Cloud Services - Design and implement integrations using Azure services and enterprise integration patterns.
- Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
- Ensure solution scalability, maintainability, performance, and security. DevOps & Quality Assurance - Lead CI/CD implementation using Azure DevOps and GitHub.
- Establish automated deployment and testing practices.
- Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
- Manage development environments and support large-scale solution deployments. Innovation & Continuous Improvement - Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
- Promote continuous learning, innovation, collaboration,



and knowledge sharing.
- Stay current with Microsoft technology roadmaps and emerging industry trends.

Required Qualifications Experience - Minimum 7 years of software development experience, including enterprise application delivery.

- Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
- Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
- Experience leading cross-functional Agile delivery teams.
- Experience delivering solutions in complex enterprise or public-sector environments.

Technical Skills Microsoft Platform

Demonstrated hands-on experience with:

- Microsoft Dynamics 365
- Microsoft Power Platform - Power Apps - Power Automate - Power Pages - Microsoft Azure - Azure Functions - App Services - API Management - Logic Apps - Azure Storage - Azure Key Vault - Microsoft Dataverse - Data Modelling - Security Framework - Business Rules - Data Integration Development Technologies - .NET / C#
- REST APIs and Web Services
- JavaScript / TypeScript
- Azure DevOps
- GitHub
- Visual Studio
- SQL Server
- Enterprise integration and middleware technologies Architecture & Integration - Experience designing and implementing complex integrations across multiple business systems.
- Strong understanding of API-led architecture, cloud integration patterns, and enterprise software design.
- Experience creating high-level and detailed solution designs.
- Deep understanding of software engineering principles and design patterns.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting. INCORPORATED RATE RANGE (7.25 billable hours per day) - $88.69/hr - $106.48/hr Inc. T4 RATE RANGE (7.25 billable hours per day) - $70.95/hr - $85.18/hr T4

📌 Rq11475 (Sydney)
🏢 Source Code
📍 Sydney