Only candidates in Australia can apply with PR or Citizenship Role: Salesforce Communications Cloud Architect

Location: Sydney

Employment Type: Permanent

Role Overview We are looking for an experienced Salesforce Communications Cloud Architect with strong expertise in Salesforce CRM, Communications Cloud, Salesforce Industries (Vlocity), and Telecom . The ideal candidate will have hands-on experience in solution design, technical architecture, implementation, and legacy CRM migration.

Key Responsibilities

- Lead the technical architecture and implementation of Salesforce Communications Cloud solutions.
- Design scalable solutions using Salesforce Industries / Vlocity for Telecom clients.
- Work across CPQ, Order Management, EPC, and CLM capabilities.
- Design and develop solutions using OmniStudio tools, including OmniScripts, DataRaptors, and Cards Framework.
- Provide technical leadership throughout the complete Salesforce implementation lifecycle.
- Design integrations and solutions using APIs, SOAP, REST, XML, and JSON.
- Support migration from legacy CRM/platforms to Salesforce Communications Cloud/Vlocity.
- Collaborate with business, functional,



and technical stakeholders to translate requirements into scalable Salesforce solutions.
- Provide technical guidance to development teams and ensure adherence to Salesforce architecture and best practices.

Required Technical Skills & Experience

- Overall Salesforce CRM implementation experience.
- 5+ years of hands-on implementation experience with Salesforce Communications Cloud.
- Strong understanding of the Telecommunications industry and related business processes.
- At least one end-to-end Salesforce Industries (Vlocity) implementation, preferably in Telecom.

- Robust knowledge of

- CPQ

- Order Management

- EPC (Enterprise Product Catalog)

- CLM (Contract Lifecycle Management)
- Strong experience with OmniStudio, including:

- OmniScripts

- DataRaptors

- Cards Framework
- Strong Salesforce development knowledge across Apex, SOQL/SQL, Visualforce, JavaScript, XML, and JSON.
- Hands-on experience with SOAP and REST APIs and Salesforce integrations.
- Experience leading or supporting legacy CRM/platform migration to Salesforce/Vlocity.
- Strong technical design, problem-solving, communication, and stakeholder management skills.

📌 Salesforce Communication Cloud Architect - Sydney
🏢 The HR Ally
📍 Sydney