Introduction:

Are you passionate about aged care and want to work with other like-minded people?

Coolibah Care has been the aged care provider of choice in the Peel region for over 50 years. We are an independent not-for-profit organisation, offering a range of services including residential care, independent living, home services, respite and day care.

What we can offer you:

At Coolibah Care', we are committed to providing a supportive and rewarding work environment for our employees.

- Salary - competitive salary and generous salary packing of up to $15,900 per year. This allows you to pay your expenses from your salary before tax which increases your take home pay
- Ongoing training and development opportunities
- Culture - a flexible, diverse and inclusive working environment with the opportunity to truly to make a difference in someone’s life everyday
- Reward and Recognition Platform - rewarding our employees who go above and above and also have access to a range of discounts.
- Staff benefits - 20% staff discount on Gym and Aqua memberships at Mandurah Aquatic and Recreation Centre
- Hours - Versatile work hours to maintain a healthy work-life balance.
- Great Central Mandurah location and Free Parking

Coolibah Care is an equal opportunity employer. Applicants from diverse backgrounds, such as Indigenous people, people with disabilities or individuals from different cultural backgrounds are encouraged to apply. Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.

Description:

Do you love the challenge of building smart rosters while ensuring clients receive the right care,



at the right time, from the right people?

We’re looking for a proactive and solutions-focused Scheduler – Rostering & Administration to join our Home & Community Care team and play a pivotal role in delivering high-quality, person-centred services to clients living in their own homes. This is a full-time position working 10am to 6pm Monday to Friday (including one day completing the early shift (6am to 2pm))

Why This Role Matters

Behind every great home care service is a well-built roster.

In this role, you’ll coordinate Care, Clinical, Support, and Lifestyle & Wellness staff to ensure:

Clients receive services that meet their needs and preferences

Staff are matched based on skills, qualifications and continuity of care

Travel time is optimised for efficiency

Services align with the strengthened Aged Care Quality Standards

You won’t just fill shifts — you’ll enable safe, dignified and reliable care for people in our community.

What You’ll Be Doing

Rostering & Scheduling

Create and manage daily and weekly rosters across multiple service streams

Match staff to clients based on skills, qualifications and availability

Adjust schedules to respond to changing needs and competing priorities

Use mapping and scheduling systems to minimise travel time

Monitor and analyse roster efficiency

Review visits to support accurate billing and reporting





Customer Advocacy & Service Excellence

Communicate clearly and respectfully with clients and families about schedules

Work to accommodate preferred visit times wherever possible

Manage incoming calls and direct enquiries appropriately

Maintain a high standard of professionalism and client dignity

Administration & Compliance

Support audits and quality improvement initiatives

Maintain accurate, confidential records

Process referrals from My Aged Care (MAC) and GEAT

Upload ACAT approvals and other documentation

Monitor staff compliance documentation (police checks, registrations, training)

Collate kilometre claims and coordinate brokerage bookings

Provide general administrative and meeting support

Collaboration Across Teams

Work closely with Care Partners, Team Leaders and HR

Ensure planned care is achievable from a rostering and resourcing perspective

Escalate issues impacting service delivery or compliance

Support staff credentialing and training with minimal roster disruption

What You’ll Bring

Certificate IV in Administration (or equivalent experience)

Demonstrated rostering/scheduling experience

Experience in aged care (highly regarded)

Strong understanding of the strengthened Aged Care Quality Standards

Knowledge of Enterprise Agreements and workforce compliance

High-level communication and customer service skills

Exceptional organisational ability and attention to detail

Confidence using scheduling, mapping and general computer systems A calm, solutions-focused approach when priorities shift

If you’re ready to combine logistics, compliance, customer service and purpose-driven work — we’d love to hear from you.

📌 Scheduler (Mandurah)
🏢 Coolibah Care
📍 Mandurah