Job detail

◄ Back

7

October

Senior Application Support Engineer

Liveperson Inc - Melbourne, VIC

IT

Source: uWorkin

- Customer & Technical Ownership: Be the senior technical focal point and ultimate escalation point for complex, high-severity customer issues.
- Case Management: Own the end-to-end lifecycle of assigned cases, driving issue resolution within defined SLAs.
- Cross-Functional Liaison: Act as the support liaison and critical bridge between the customer, Product Management, R&D;, and various Business Units to drive issue resolution.
- Process & Knowledge Scaling: Serve as the product SME, collaborating directly with Product Developers to analyze recurring issues and define requirements for next-generation troubleshooting tools and methods.
- Mentorship & Team Elevation: Mentor and educate the wider support team to increase internal knowledge and drive down case processing time.
- Availability: Participate in an on-call duty rotation for high-severity issues.

About The Employer LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

About The Candidate

- 3+ years of experience working as a Tier 3/4 Support Engineer for SaaS products or an equivalent external customer-facing position.
- Bachelor's degree in a technical field such as Information Technology, Computer Science,



Engineering, or Mathematics.
- Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.

Technical Expertise
- Strong knowledge in web technologies and protocols & proven ability to troubleshoot diverse backend systems.
- Experience reading code (e.g., JavaScript/HTML) and expertise in debugging and writing SQL (or similar) queries.
- Experience with relevant technologies, including:
- SaaS/Cloud Infrastructure
- Network and Web protocols, Security and authorization principles
- Database scoping and trends analysis
- Monitoring tools (e.g., Grafana, Graphite, etc.) and logging systems (e.g., Kibana, Splunk, etc.)

Attributes & Mindset
- A self-learner with the ability and desire to constantly acquire recent knowledge and learn new technologies.
- Resilience to work in a stressful environment and comply with tight timelines.
- Strong service orientation and excellent interpersonal skills.
- Comfortable thriving in an ambiguous, ever-changing environment.
- Experience working with cross-functional teams and motivating stakeholders for cooperation and action.

Opportunity Type Liveperson Inc Melbourne, VIC

IT

SHARE THIS JOB

- Print Job Poster

APPLY

Shortlist Job

Filter results

Keywords





Multiple location auto complete

Clear all

Opportunity Type

- Select one or more
- Select all
- Featured jobs✔

Industry

Any Industry

- Select one or more
- Select all
- Accounting✔
- Administration & Secretarial✔
- Advertising, Media, Arts & Entertainment✔
- Agriculture, Nature & Animal✔
- Banking & Finance✔
- Biotech, R&D;, Science✔
- Construction, Architecture & Interior Design✔
- Customer Service & Call Centre✔
- Editorial & Writing✔
- Education, Childcare & Training✔
- Engineering✔
- Executive & Strategic Management✔
- Government, Defence & Emergency✔
- Health, Medical & Pharmaceutical✔
- Hospitality, Travel & Tourism✔
- HR & Recruitment✔
- Insurance & Superannuation✔
- IT✔
- Legal✔
- Logistics, Supply & Transport✔
- Manufacturing & Industrial✔
- Marketing✔
- Mining, Oil & Gas✔
- Other✔
- Program & Project Management✔
- Property & Real Estate✔
- Quality Assurance & Safety✔
- Retail✔
- Sales✔
- Security & Protective Services✔
- Sport & Recreation✔
- Trades & Services✔
- Voluntary, Charity & Social Work✔

Posted Since All 2 Days Ago 1 Week Ago 2 Weeks Ago 1 Month Ago

Distance from locations (kms)

Exact 5 10 25 50 100

New Economy Minerals Jobs Job Search Notice Board About Join this Community Job Seekers Member Dashboard AirCV Talent Communities Help for Job Seekers Employers Employer Dashboard Post a Job Search AirCV Help for Employers uWorkin.com Sign In Terms Privacy Policy Create a Talent Community

Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more.

© Copyright 2026 uWorkin

📌 Senior Application Support Engineer (Melbourne)
🏢 New Economy Minerals Jobs
📍 Melbourne