12-month contract | South Australia | Hybrid working/n Your new company /n Join a technology-driven organisation supporting essential services across Australia and New Zealand. Take ownership of complex technical investigations while helping improve support processes, automation and service delivery. Your new role /n This opportunity is suited to an experienced Senior Solutions Support Engineer who can combine enterprise application support and hands-on systems administration with strong customer service and business analysis capabilities.
You’ll support essential services across Australia and New Zealand, working remotely and onsite within essential service facilities.
/n You will: /n /n
- Lead complex investigations across enterprise applications, Windows Server, IIS, SQL, integrations and kiosks
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- Analyse customer workflows and requirements to recommend practical technical solutions
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- Support kiosks, specialist peripherals and network connectivity
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- Coordinate incidents, upgrades and deployments, including configuration, controlled data changes and validation
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- Work closely with customer ICT teams, suppliers and internal technical specialists
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- Explain technical issues clearly to non-technical users and manage expectations through to resolution
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- Mentor Support Engineers and help strengthen team capability
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- Improve documentation, monitoring and support processes
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- Identify practical opportunities to use AI and automation
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What you'll need to succeed /n
/nTo be successful, you will bring:/n /n
- Substantial enterprise application support experience
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- Hands-on Windows systems administration experience
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- A track record of independently resolving complex technical incidents
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- Strong Microsoft SQL Server and T-SQL investigation skills
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- Experience with data reconciliation, stored procedures and scheduled jobs
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- The ability to distinguish between application, data, configuration and infrastructure issues
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- Experience troubleshooting services, permissions, networks and integrations
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- The ability to translate business needs into clear technical requirements
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- Solid customer service and stakeholder communication skills
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- Experience guiding or mentoring technical colleagues
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- An interest in applying AI responsibly within technical support environments /n You’ll also require a current Australian driver’s licence and access to a vehicle. You must be able to obtain and maintain the required security clearances, participate in an on-call roster and travel interstate, intrastate and potentially internationally. Some collaboration with UK-based colleagues outside standard business hours may also be required. /n
/nDesirable experienceExposure to the following would be highly regarded:/n /n
- IIS, Active Directory and service accounts
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- Remote Desktop Services or Azure Virtual Desktop
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- Biometric devices, kiosks and specialist peripherals
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- APIs, data imports and exports, email/SMS services and HTTPS certificates
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- PowerShell, monitoring and automation
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- ITIL, change management and information security practices
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- Financial, retail, booking, scheduling or correctional applications
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/nWhat you need to do now /n
/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or
[email protected] for further information. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#3022183/n
📌 Senior Application Support Analyst (Adelaide)
🏢 Hays
📍 Adelaide