At TL Consulting, we simplify contemporary complexity with advanced, sustainable engineering. As a proudly Australian-owned consultancy with over 15 years of experience, we empower businesses to innovate and achieve measurable outcomes through scalable, cloud-native solutions. Our 50+ consultants operate across key sectors including banking, financial services & insurance (BFSI), government, retail, education, and entertainment.

This cross-industry expertise allows us to deliver customer-centric solutions that combine deep technical capability with a clear understanding of each client’s strategic vision. Our approach leverages proven, scalable blueprints tailored to your business direction—enabling accelerated outcomes, maximized ROI, and sustainable long-term adoption.

We maintain strategic partnerships with organizations that share our vision for a cloud-native future. Through our collaborations with Microsoft, GitHub, and Databricks, we ensure our capabilities stay aligned with evolving best practices. These partnerships also provide access to innovation programs, co-funding opportunities, and dedicated support—helping us accelerate time-to-value for our clients.

About the Role

We are seeking a Senior Business Analyst for an immediate start with one of our key clients based in Melbourne. The successful candidate will have strong CRM knowledge and experience, along with hands-on expertise in Microsoft Dynamics 365. This is an exciting opportunity to work on a high-profile engagement within a collaborative and dynamic environment.

Key Duties and Responsibilities:

- Business analysis effort for projects, ensuring timely and successful delivery.
- Reporting BA metrics to the leadership team
- Act as a primary point of contact for business stakeholders, program team and external vendors ensuring clear and consistent communication.
- Facilitate workshops, interviews, and focus groups with stakeholders to elicit, analyse and document business and functional requirements, and management of requirements traceability.
- Conduct walkthroughs to validate and obtain approval of business analysis outputs.




- Provide business analysis support relevant to provision of requirements support and clarification throughout a full project development or implementation lifecycle
- Work with stakeholders to understand business needs and translate them into clear and concise requirements.
- Document and manage requirements throughout the project lifecycle.
- Ensure requirements are complete, accurate, and consistent.
- Test and validate solutions to ensure they meet requirements.
- Build and maintain strong relationships with stakeholders.
- Applying business analysis techniques and tools to document requirements, objectives, outcomes, processes, procedures, work instructions and workflows.
- Delivering project documentation with organisation project management frameworks, on time, to expected quality standards as per scope and as agreed with the Project Manager.
- Managing sensitive information and maintaining records in line with information management policies

Essential Skills and Experience

- Bachelor’s degree in computer science, Information Technology, or related field.
- 10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics CRM.
- Experience in requirements gathering, business process analysis/modelling, process mapping and information analysis/modelling, planning, design, testing and system integration, using industry standard techniques in a complex business environment.
- Experience mapping business requirements and processes to the functionality of a product whilst identifying gaps and opportunities.
- Demonstrated experience in being able to provide a holistic, human centred approach to the design of digital products, defining their form, behaviour, and content,



drawing on a range of skills encompassing user research; interface, interaction and information design; project and time management, technical writing and usability testing.
- Experience in managing information requirements in line with approved record keeping and information management policies and including traceability of business requirements.
- High level analytical skills and organisational skills with good attention to detail and ability to think laterally and conceptually.
- Highly effective client liaison, change management and facilitation skills.
- Demonstrated experience working in a collaborative environment with high performing teams with high-priority deliverables under tight timeframes and balancing competing priorities.
- Experience in end-to-end delivery of major business systems projects.
- Highly skilled in the use of Microsoft Visio and the usual office tools such as Windows, Word, Excel, PowerPoint and Microsoft Outlook (e-mail), proficient in the use of JIRA and SharePoint or ability to quickly acquire.
- Experience identifying and analysing complex legislative and / or regulatory requirements applicable to the relevant industry/work environment and their processes.

Desirable Skills and Experience

- Experience in business process model and notation (BPMN) 2.0 standard or similar.
- Experience working in a government environment.
- CBAP, CBA Certification

This is a contract role, will be based in Melbourne, Victoria and will be hybrid in nature. No agencies please. Candidates must have valid visa with full work rights in Australia. Visas will not be transferred or sponsored.

TL Consulting Group understands the importance of fostering a diverse and inclusive workplace. We are committed to ensuring that everyone, no matter their gender, identity, sexual orientation, race, ethnicity, religion, disability, or age, has equal access to opportunities. We warmly welcome applications from all individuals, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQI+ community, and individuals with disabilities.

📌 Senior Business Analyst (Melbourne)
🏢 TL Consulting Group
📍 Melbourne