About Us Garlo’s Pies is a proudly 100% Australian-owned family business renowned for crafting premium-quality pies and pastry products. We service over 400+ food service customers, major supermarkets, airlines across Australia, and export to 9 countries worldwide.

About the role We are looking for a Senior Customer Service Officer to manage our major retail accounts by ensuring accurate order logistics, prompt problem-solving, and efficient demand forecasting. If you are a customer-focused qualified who can solve challenges quickly, then this is the right role for you. This role is full time Monday-Friday 8am-4pm Key Responsibilities:

- Process orders and resolve delivery issues for major national retailers.
- Manage escalated customer complaints.
- Determine monthly specials by considering seasonality, stock and new products.
- Review sales trends to forecast product demand and design monthly promotions.




- Coordinate with internal teams to set up new customer accounts and product launches.
- Assist in the onboarding of new customers. What We’re Looking For:
- Previous experience in a customer service role.
- Proactive problem-solver with a customer-first mindset
- Effective communication skills both over the phone and in person.
- Excellent attention to detail and the ability to manage more complex enquiries Why Join Garlo’s?
- Free allocation of pies each week.
- Half Price at our Café.
- Off-street parking.
- A week shutdown over Christmas.
- A supportive and inclusive workplace that values its people.
- Development opportunities. If you’re a team player with a passion for customer service, we’d love to hear from you. Apply today and join a great team in a fantastic work environment!

📌 Senior Customer Service Officer (Sydney)
🏢 Garlo's Pies
📍 Sydney