Senior Medical Receptionist and Patient Advocate for a Premium Private General Practice

About Next Practice Newstead

Next Practice Newstead is a locally owned and operated, AGPAL-accredited private general practice in inner Brisbane and part of the national Next Practice network. We operate from a premium, purpose-designed and technology-enabled facility, delivering patient-centred and preventative primary care across women's health, skin cancer medicine, lifestyle and integrative medicine, and corporate health.

Our small multidisciplinary team of GPs and allied health practitioners continues to grow steadily alongside patient demand. Since our ownership transition last year, we have invested significantly in our people, systems, technology, governance and external professional support, while receiving consistently positive patient feedback, including a five-star Google review streak.

Our private billing model supports longer consultations, thoughtful care and a more personalised patient journey. We aim to create an workplace where clinicians can practise high-quality medicine while being supported by strong systems and an effective administrative team.

Located close to James Street, Gasworks Plaza and The Emporium precinct, the clinic services a strong executive demographic and benefits from sustained residential and commercial growth.

We're surrounded by some of Brisbane's best cafés, restaurants and amenities. The team makes good use of them too, whether it's a coffee run, team lunch or celebrating birthdays, milestones and special occasions together.

https://newstead.nextpracticehealth.com

Our Vision

Our ambition is to build a gold standard of modern primary care within our community: patient-centred, multidisciplinary and holistic, with a strong focus on preventative medicine, wellbeing and healthy longevity. We believe exceptional patient care starts with an exceptional care team. Our aim is therefore not only to empower patients, but to empower the people who care for them through the right culture, systems, technology and education.

By creating an environment where clinicians and team members are supported to work at their best, collaborate across disciplines and continually improve how care is delivered, we aim to provide healthcare that is more personalised, proactive, coordinated and sustainable.

Ultimately, our goal is simple: empower our team so they can better advocate for and care for the patients and community we serve.

The Opportunity





Help create a more thoughtful kind of healthcare experience Next Practice Newstead is looking for experienced Medical Receptionists and Patient Advocates to join our team. We are a modern, private billing clinic focused on lifestyle and preventative medicine, women’s health, skin cancer medicine, corporate health and personalised care.

Our clinic has a premium feel, but what matters most is how people feel when they are here. We want every patient to feel welcomed, listened to and well supported, from their first enquiry through to follow up care.

We are open to applicants seeking part time, full time or casual work. This role suits someone who enjoys being organised, takes initiative and understands that excellent reception work is an important part of the patient experience. You will help keep the clinic running smoothly while contributing to a welcoming, considered environment for patients, doctors and colleagues.

Key Responsibilities

Create a welcoming patient experience · Welcome patients and callers with warmth and professionalism

· Help patients understand what to expect at each stage of their visit

· Keep patients informed about delays and changes

· Communicate clearly and respectfully with patients, referring doctors, hospitals and colleagues

· Manage phone calls, messages, correspondence and follow up

Coordinate appointments and patient information

· Book appointments in line with clinic procedures

· Use Best Practice and HotDoc to manage bookings, patient details, recalls, reminders and communications

· Keep patient information and appointment records accurate

· Prepare relevant medical records and reports for consultations

· Organise incoming pathology and other documents for review and filing

· Support smooth patient flow before, during and after consultations

Support billing and daily operations

· Explain the clinic’s fees and payment policies with confidence

· Obtain financial consent and issue invoices and receipts

· Respond to account queries and follow up outstanding accounts

· Complete daily banking, reconciliation and day sheets

· Assist with accreditation and quality improvement activities

· Keep reception, equipment and shared areas clean, tidy and well stocked

· Order supplies when required

· Follow clinic procedures during emergencies and report incidents appropriately

Take ownership and improve how we work





· Prioritise tasks and follow through without needing repeated reminders

· Anticipate what the team and patients may need

· Solve day to day problems calmly and practically

· Share ideas that could improve reception processes and the patient experience

· Communicate effectively with clinicians, the administration team and practice leadership

· This is a hands on reception role with no staff supervision responsibilities

What We're Looking For

• At least one year of experience working in a general practice clinic

- Proficiency in Best Practice and strong knowledge of Medicare billing
- Takes ownership and improve how we work. This is a hands on reception role with no staff supervision responsibilities
- An enquiring mindset and genuine commitment to ongoing professional development
- Professional pride, high personal accountability and is grounded in integrity, respect, communication and continuous improvement

Experience with MS Office, Outlook, HotDoc, PRODA, Teams is highly regarded, but equally important is the ability to rapidly learn and effectively implement new systems.

What We Offer

• The opportunity to contribute to a distinctive lifestyle and preventative health clinic
- Flexible part time, full time or casual opportunities
- Above award rates starting at $30 per hour, with the rate depending on experience

You will also receive:

- Career development with available training and certifications on offer
- Modern, purpose-built and technology-enabled working environment
- A close-knit multidisciplinary team with strong clinician engagement and consistently positive patient feedback
- Genuine opportunity to progress into broader leadership roles as the practice grows
- A respectful, collaborative environment where initiative, good ideas and continuous improvement are encouraged

Is This the Right Opportunity for You?

We are looking for a team who does not need to know every answer, but knows how to investigate a problem, identify the right expertise, assess the options, mobilise the team and take ownership of bringing matters to resolution. If you're an experienced receptionist looking for genuine career progression, strong professional support, career satisfaction with high impact factor, and the opportunity to help shape the next stage of a growing private practice, we'd welcome your application.

Please provide

- A covering letter outlining your relevant skills and experience
- Your current CV

Applications will be reviewed confidentially.

Apply through seek or through [email protected]

📌 Senior Medical Receptionist and Patient Advocate (Newstead)
🏢 Lyrian Health
📍 Newstead