Finish at midday. No weekends. Help older Australians keep doing the things they love. Support our amazing growing team.

The details

- Company: Reignite Health
- Where: Remote, ideally Sydney-based so you can check out our onsite locations and join team social events
- Hours: 20 hours a week, Monday to Friday, 8 am to 12 pm (with prospect to increase to more hours as our needs grow)
- Pay: $30-$35 an hour, plus superannuation

About us

Reignite Health provides physiotherapy and exercise services to retirement villages across Sydney and the Central Coast. For five years, we've helped older adults keep their independence and enjoy everyday life with the people they love.

We're a supportive, fast-growing team. We need a Senior Receptionist to keep our busy mornings running smoothly.

A morning in the role

You're the first person clients, families, people at the retirement villages we work with, and our clinical team reach when things get busy or missed.

In Splose, you look after bookings, cancellations and follow-ups. If someone has missed an appointment, you ring them and help them rebook - our old demographic can sometimes be forgetful! Our business Gmail inbox and phone lines are yours during your shift. When a clinician needs a booking changed or something sorted quickly, they'll reach you on Google Chat or by phone.

Around that, you'll also:

- Work with our accounts receivable contractor to monitor Support at Home and CHSP (Commonwealth Home Support Programme) invoices, funding and correct client profile information on Splose
- Monitor payment types for clients, and communicate with clinicians regarding if payment has been missed
- Keep compliance paperwork and client records accurate and up to date
- Manage supplies so the clinical team has the equipment they need




- Help with recruitment admin and onboard new team members
- Send the directors a simple weekly summary of scheduling and invoicing updates and outstanding tasks
- Review our out-of-hours AI phone agent ‘Grace’ for missed calls and other actionable items that occur outside of your working hours

What you'll need

- Experience in medical reception, healthcare administration or practice management
- Confidence with Google Workspace (Gmail, Chat, Drive) and practice management software
- A warm, patient phone manner with older adults and their families, and the confidence to get things done, when calling clients who've dropped off and need to be rebooked so they don’t miss their exercise
- The ability to work independently from home, stay organised and prioritise when the morning gets busy
- A bonus, not a must: allied health experience, and experience with splose.

Why you'll like it

- You finish at midday, so your afternoons are your own, and there's no weekend work
- You work from home, but you're in touch with the team every day on Google Chat, and we get together in person for occasional events in Sydney
- Your work makes a real difference to the quality of life of older Australians
- This role is expected to grow as we grow, and if you'd prefer, there's the opportunity to job share or for practice management in the future

How to apply

Send your resume and a brief cover letter to [email protected]. Tell us about your healthcare administration experience and confirm you're available for 8 am to 12 pm, Monday to Friday.

Website: https://reignitehealth.com.au/

Instagram: https://www.instagram.com/reignitehealthau/

Pay: $30.00 – $35.00 per hour

Expected hours: No less than 20.0 per week

Benefits

- Extended annual leave
- Parental leave

Work Location: Remote

📌 Senior Receptionist/Administrator (New South Wales)
🏢 Reignite Health
📍 New South Wales