LaunchDarkly remote Remote - Australia (APJ business hours) helpdesk ? AUD 135k–186k
This senior technical support role is a solid fit for IT Support Group readers who enjoy owning difficult customer issues, acting as an escalation point, and improving support operations for a developer platform. The position is Australia-based, aligned to APJ hours, and offers remote-friendly work flexibility. What you would work on: - Resolve complex issues involving the LaunchDarkly platform, SDKs, and integration patterns.
- Lead non-routine APJ escalations through resolution and identify systemic trends in support cases.
- Partner with Engineering and Product on high-impact bugs, feature gaps, tooling, workflows, and documentation.
- Mentor junior team members and contribute to onboarding and knowledge sharing. Good fit if:
- You bring deep experience in technical support, software engineering, or another customer-facing technical role.
- You can troubleshoot ambiguous, multi-variable problems independently.
- You are fluent in at least one programming language such as Node.js, Java, or PHP.
- You are based in Australia and can work APJ business hours. Curated from Greenhouse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.
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SalaryAUD 135k–186k
Typeremote
Categoryhelpdesk
Posted7/27/2026
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📌 Senior Technical Support Engineer - APAC (Southern Sydney)
🏢 This is an IT support group
📍 Southern Sydney
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