Field Service Technician | Mackay Region/n Your new company /n Join a leading technology services provider delivering on-site IT support and hardware maintenance solutions to enterprise customers across regional Queensland. With a strong reputation for customer service and technical excellence, this organisation supports a wide range of businesses through hands-on field services, infrastructure support, and hardware break/fix solutions. Your new role /n As a Field Service Technician, you will provide on-site technical support to customers across the Mackay region.

This hands-on role will see you troubleshooting and repairing enterprise hardware, installing equipment, supporting desktop environments, and assisting with basic networking and infrastructure tasks.Responsibilities include: /n /n

- Diagnosing and repairing hardware faults across laptops, desktops, servers, storage devices, and peripheral equipment.

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- Performing break/fix maintenance and replacing components such as SSDs, memory, batteries, screens, motherboards, keyboards, and power supplies.

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- Assisting with server hardware diagnostics, firmware updates, and component replacements.

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- Installing, patching, and rack mounting equipment within customer environments.

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- Supporting network devices including switches, routers, and wireless access points.

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- Maintaining accurate documentation and delivering outstanding customer service while managing multiple on-site requests.

/n What you'll need to succeed /n

/nTo be successful, you'll bring:/n /n





- 1-2+ years' experience in Desktop Support, Field Services, Hardware Repair, or Technical Support.

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- Strong troubleshooting and fault-finding skills across a variety of hardware platforms.

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- Experience performing hardware break/fix repairs and component replacements.

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- Knowledge of Windows desktop environments.

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- Exposure to enterprise hardware vendors such as Dell, Lenovo, HPE, or Cisco.

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- Experience with cabling, equipment installations, patching, and basic networking.

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- Strong communication and customer service skills.

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- A current Australian driving licence and willingness to travel throughout the Mackay region.

/n What you'll get in return /n

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- Competitive salary package.

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- Company-provided training and ongoing technical development.

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- Exposure to enterprise-level hardware, networking, and infrastructure environments.

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- A wide-ranging, autonomous role with opportunities to work across multiple customer sites and technologies.

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- Career progression opportunities within a nationally recognised technology services organisation.

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- The chance to build your technical skill set while enjoying a customer-facing, hands-on career in IT support.

/n What you need to do now /n

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/nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n

/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n

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📌 Senior Technical Field Engineer Mackay
🏢 Hays
📍 Mackay