Agency Department of Corporate and Digital Development Work unit Operations and Partnerships

Job title Service Centre Officer Designation Administrative Officer 5

Job type Full time Duration Ongoing

Salary $93,674 - $98,332 Location All NT Regions

Position number 36500 RTF 357191 Closing 22/10/2026

Contact officer Mikes Galimitakis, Acting Senior Manager on 08 8999 2614 or [email protected]

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=357191

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS

Information for applicants – inclusion and diversity and Special Measures The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

As a Workforce Operations and Partnerships Officer, you will assist the Senior Workforce Operations and Partnerships Officers with the delivery of high-quality workforce services to client agencies to support them with the management of their human resource requirements.

Context statement





Workforce Services are delivered to client agencies under a centralised services model across a geographically and culturally diverse environment. The Workforce Operations and Partnership (WOP) team provides Human Resource (HR) business partner, recruitment services and general HR support to client agencies.

Key duties and responsibilities

1. Provide client-focussed support and workforce relations services to assist client agencies manage their human resource needs.
2. Develop strong working relationships with client agencies to understand their workforce needs, and to provide accurate advice and

information on terms and conditions of employment, recruitment, HR policy and procedures.
1. Ensure compliance with Northern Territory Public Sector (NTPS) and agency legislative and delegated requirements, enabling informed,

evidence-based decision making.
1. Provide mentoring, training, support and guidance to junior team members contributing to their development.
2. Participate and contribute to HR projects including the review, development and implementation of policies and procedures, to deliver

effective and consistent workforce relations services across the NTPS.
1. Provide timely and accurate advice to managers and employees on HR matters/recruitment, including identifying and resolving less

complex service delivery issues.





Selection criteria

Essential

1. Experience and knowledge of human resource management principles, with the ability to interpret and apply legislation as it relates to

HR management and processes.
1. High level of client focus and the demonstrated ability to apply empathy, exercise discretion and maintain confidentiality.
2. Highly motivated and results driven with the ability to learn quickly and adapt existing skills to the changing needs of the client, team

and branch.
1. Very good interpersonal, communication and team-oriented skills, with a demonstrated ability to interact with managers and employees

at all levels and from diverse cultures.
1. Good written communication and organisational skills to draft correspondence, meet competing priorities and contribute to HR

projects.
1. Ability to mentor, train, support and provide guidance to team members.
2. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and

respectful.

Desirable

1. Sound operational knowledge of NTPS Employment legislation and HR Management systems.
2. Relevant studies in human resources or a related field.

Further Information The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. As an employer of choice, the department is supportive of adaptable work arrangements to balance work and personal responsibilities.

📌 Service Centre Officer (Northern Territory)
🏢 NT Government - Department of Corporate and Digital Development
📍 Northern Territory