ComfortDelGro Australia is looking for a motivated Service Desk Technician to join our broader ICT support team. This is an opportunity for someone who enjoys solving problems, helping people and learning on the job, with the ambition to grow and develop their career in a diverse, established organisation.

About the role

As a Level 1 Service Desk Technician, you will provide responsive, customer focused support to employees and key stakeholders across the CDG Australia group. Located with the IT Team in St Marys, you will be the first point of contact for incidents and service requests, working across phone, email and in person channels to investigate issues, resolve what you can and coordinate timely escalation when required.

What you will do

- Log, investigate, monitor and resolve incidents and service requests.
- Troubleshoot issues across Microsoft Windows, Microsoft 365, Active Directory, hardware, servers, and basic networking.
- Keep users informed with clear updates, practical guidance and reliable follow-through.
- Escalate complex issues to the appropriate resolver group.
- Contribute to service desk procedures, knowledge articles and continuous improvement.

What you will bring
- At least one year of experience in a service desk or technical customer support role within a Microsoft Windows environment.
- A practical foundation in Microsoft 365 and Windows, with exposure to Active Directory,



server environments, or networking technologies.
- Strong problem-solving skills and the confidence to ask questions, learn quickly and take ownership.
- Clear communication and a genuine commitment to delivering a positive customer experience.
- A cooperative, proactive and calm approach, with the motivation to contribute to a supportive team.
- Experience with FreshService is highly regarded.

Why join us? You will join a broader support team where knowledge is shared, initiative is valued and development is encouraged. You will gain exposure to a varied technology environment, build your technical capability and learn from experienced colleagues while supporting services that keep people and communities moving.

ComfortDelGro Australia is one of the nation’s largest land transport operators and part of the global ComfortDelGro Corporation. A2B Australia is home to recognised brands including 13cabs, Cabcharge, EFT Solutions and Mobile Technologies International. Across our businesses, we collaborate, think boldly and invest in our people to build a stronger future.

Ready to grow with us?

If you are motivated by great service, enjoy solving technical problems and want to build your career with a company that supports development, we would like to hear from you. Apply now and tell us what you can bring to the team.

📌 Service Desk Technician (Sydney)
🏢 ComfortDelGro Australia (CDC)
📍 Sydney