- 8+ years of ServiceNow Professional Services / Consulting experience

- Own end-to-end delivery oversight of a portfolio of Staff Aug engagements, ensuring consultants are performing against agreed SOW obligations and customer expectations

- Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps

- Serve as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace

- Produce and distribute weekly/bi-weekly status reports across the portfolio, providing transparent visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership

- Maintain accurate records of consultant time, booking confirmations, and SOW milestone tracking to support accurate and timely invoice processing





- Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner

- Support the onboarding and offboarding of Staff Aug resources, including access provisioning coordination, SOW familiarisation, and customer introductions

- Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio

- Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required

- Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting

- ServiceNow Certifications (CSA/CAD/CIS)

- PMP/Prince II certifications

📌 Servicenow Delivery Manager (Sydney)
🏢 BULLIT MANAGEMENT SERVICES
📍 Sydney