The ServiceNow Solution Architect leads the design and delivery of ServiceNow solutions across enterprise engagements, from stakeholder workshops through to architecture, integration design, and implementation oversight.

What you'll do

- Lead the design and delivery of ServiceNow solutions aligned with business requirements and enterprise technology standards.

- Conduct stakeholder workshops to understand business processes, identify opportunities and define solution requirements.

- Develop solution architecture, technical specifications, integration designs and implementation roadmaps.

- Design solutions across relevant ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) and HR Service Delivery (HRSD).

- Establish standards for platform configuration, custom development, security, access controls and data management.

- Design integrations between ServiceNow and enterprise applications using APIs and integration tools.

- Oversee Configuration Management Database (CMDB) design, data quality and governance.

- Guide developers, administrators and consultants throughout implementation, testing and deployment.

- Review technical designs and code to ensure solutions are scalable, maintainable and reliable.

- Assess platform upgrades, troubleshoot complex issues and recommend performance improvements.

- Prepare technical documentation, effort estimates and delivery plans.

- Support proposals, solution demonstrations and technical discussions with clients.





What we're looking for

- Bachelor's degree in Information Technology, Computer Science or a related discipline, or equivalent professional experience.

- Demonstrated experience delivering ServiceNow implementations, including solution architecture and technical leadership.

- Strong knowledge of ServiceNow platform architecture, workflows, automation and application development.

- Hands-on experience with JavaScript, business rules, client scripts, UI policies and access controls.

- Experience designing integrations using REST/SOAP APIs and enterprise authentication mechanisms.

- Strong understanding of IT service management processes and ITIL principles.

- Experience with CMDB architecture, data modelling, migration and data governance.

- Ability to translate complex business requirements into practical technical solutions.

- Understanding of platform security, testing, release management and upgrade planning.

- Solid communication, stakeholder management, documentation and problem-solving skills.

- Desirable: relevant ServiceNow certifications in administration, application development or implementation.

- Desirable: ServiceNow architect-level credentials.

- Desirable: ITIL certification.

- Desirable: experience with Discovery, Service Mapping and enterprise service management.

- Desirable: experience supporting presales activities and preparing solution proposals.

- Desirable: familiarity with Agile delivery and managing multiple implementation workstreams.

📌 SERVICENOW SOLUTION ARCHITECT (Melbourne)
🏢 TaltentTrek
📍 Melbourne