Looking for Site Support Technician – Brisbane/n Your New Company:You will be joining a Leading Mining Company with significant operations across Australia. The organisation operates complex, technology-driven mining environments and relies on highly available Operational Technology (OT) and IT systems to maintain protected, reliable and efficient production.

/n This is an opportunity to work within a collaborative technology operations environment supporting business-critical systems across major mining assets.

Your New

Role

/n As a Priority Support Specialist (Level 1.5), you will join the Technology Remote Operations Centre (TROC) based in Brisbane. The team operates 24x7 on a Sportsman Roster, with a combination of day and night shifts.

/n Shifts are 12.5 hours, including handover.

/n You will monitor, manage and resolve incidents affecting safety and production-critical OT systems while working closely with operational teams, Level 2 and Level 3 support teams, vendors and technical specialists. Your key responsibilities will include:

/n Proactively monitoring production-critical IT/OT systems and responding to system events and faults.

/n Troubleshooting and restoring system availability in a structured and timely manner.

/n Taking ownership of critical incidents and driving them through to resolution.

/n Collaborating with dispatch, control teams, technical support teams, vendors and operational personnel.

/n Performing planned maintenance activities and scheduled software installations.

/n Supporting minor system improvement activities.

/n Conducting regular checks of backup facilities to support business continuity.





/n Reviewing root causes of incidents and working with relevant teams to improve system reliability.

/n Identifying potential risks and applying appropriate controls to minimise service and production impacts.

/n Supporting integrated operations and production services across mining assets.

What you will need to succeed:

/n Mining, resources or industrial environments.

/n Remote-site process control or operational technology support.

/n Fleet Management Systems.

/n Operational support of mission-critical services.

/n Production-critical IT/OT environments.

/n Candidates with transferable experience are also encouraged to apply if they have strong technical troubleshooting capabilities and an interest in supporting operational technology environments. What you will get in return:

/n This role offers an excellent opportunity to work within the technology operations function of a Leading Mining Company, supporting systems that are critical to safe and reliable mining operations.

/n You will gain exposure to complex enterprise IT/OT environments, work alongside experienced technical and operational professionals, and further develop your capabilities across incident management, application support, operational technology and production-critical systems. What you need to do now:

/n If you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Himanshu Gupta - +61 (07) 3243 3014 / [email protected]

/n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /n #3020898

📌 Site Support Technician (Brisbane)
🏢 Hays
📍 Brisbane