Company Description Dan The Tool Man Pty Ltd is a retail business specializing in tools, equipment, and related products for trade professionals and DIY customers. The company focuses on providing reliable products, knowledgeable advice, and practical solutions that support customers in completing their projects safely and efficiently. Operating in Penrith, NSW and surrounding areas, the business aims to build long-term relationships through consistent service and value.

Team members are encouraged to contribute ideas, provide honest guidance, and help create a positive, customer-centered store environment.

Role Description The Store Manager is responsible for the overall performance and daily operations of a Snap-on Mobile Store. This full time, hybrid role involves managing inventory, oversee merchandising, and ensuring a safe, well-organized sales environment, with some tasks such as reporting and planning able to be performed from home. Day-to-day responsibilities include face to face repeat customer interactions, maintaining high standards of customer service and store presentation.

The Store

Manager will monitor sales performance, manage cash handling and point-of-sale processes, implement retail loss prevention measures, and resolve customer issues in a timely and professional manner.



The role also includes analyzing store metrics, preparing regular operational reports, supporting marketing and promotional activities, and collaborating with leadership on continuous improvement initiatives.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities, with a commitment to providing a positive in-store experience.
- Effective Communication skills to interact confidently with customers, team members, business owners, both in-person and in writing.
- Safe driving record, with no lost points.
- Robust organizational and time management abilities, with attention to detail in stock control, merchandising, and cash handling.
- Comfort with basic computer systems and point-of-sale software; ability to prepare sales and operational reports.
- Experience in tool, hardware, or related retail sectors is beneficial, along with a practical understanding of mechanical trade or DIY customer needs.
- Availability to work a full-time schedule, including weekends or extended hours as required, in a hybrid arrangement based in Penrith, NSW.
- Relevant vocational training or qualifications in retail, business, or management are advantageous but not mandatory.

📌 Store Manager (Penrith)
🏢 Snap-on Tools
📍 Penrith