/n About Us: /n At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team. /n /n About the Role: /n Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service? /n /n As our Support Team Assistant, you’ll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met.

This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication. /n /n You’ll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion. /n /n Key Responsibilities: /n /n

- Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).

/n

- Communicating with customers and clients throughout the lifecycle of a claim and repair project

/n

- Coordinating appointments and supporting our onsite Supervisors and Estimators

/n





- Updating client portals and monitoring performance against key service metrics

/n

- Compiling, reviewing, and finalising documentation for submission to clients and stakeholders

/n

- Providing general administrative support to the wider operations team

/n

- Building and maintaining positive relationships with customers, contractors, and internal team members

/n /n About You: /n To succeed in this role, you will have: /n /n

- Previous experience in administration, customer service, scheduling, or a similar support role

/n

- Excellent written and verbal communication skills

/n

- Solid attention to detail and a high level of accuracy

/n

- Exceptional organisational and time management skills

/n

- The ability to prioritise multiple tasks in a fast-paced environment

/n

- Confidence using computer systems and cloud-based platforms

/n

- A proactive, positive, and team-oriented attitude

/n /n Why Join Us? /n /n

- Supportive and collaborative team culture

/n

- Stable and growing business

/n

- Varied and engaging role with plenty of responsibility

/n

- Opportunity to develop your skills and grow within the company

/n

- Work alongside a dedicated team committed to delivering exceptional customer service

/n /n /n Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace. /n /n Apply today to join our team at Abril Building Solutions! /n /n Please note: Only short-listed applicants will be contacted. /n

📌 Support Team Assistant (Roselands)
🏢 Ambrose Construct Group Pty
📍 Roselands