- Fundraising
- Individual Giving
- Footscray, VIC
- Fixed term

9/10/2026
- 12 Months Fixed-Term Contract | Full time, Footscray Based
- Deliver warm, high-level customer service to ASRC supporters and donors
- Process donations accurately and maintain database records in Salesforce

About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent, values-driven, not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role (12 Months Fixed-Term Contract | Full-Time)

Are you a customer service or donor care professional looking to channel your skills into driving meaningful, life-changing social impact?

As the Supporter Experience Officer, you will play a vital role in nurturing relationships with our community of donors and supporters. You will ensure every interaction with the ASRC is warm, efficient, and inspiring, helping to increase long-term commitment to our movement.

Key Responsibilities

- Donor & Supporter Engagement: Deliver high-level customer service across multiple communication channels (phone, email, mail).
- Financial Processing & Administration: Perform accurate, timely processing and reconciliation of donations, financial transactions and tax receipts.
- Database Management: Utilize Salesforce to maintain high data integrity, accurate record-keeping and streamlined supporter records.
- Volunteer Supervision: Recruit, train and roster Supporter Experience volunteers to assist with daily operations and campaign surges.
- Process Optimisation:



Identify opportunities to improve administrative workflows and enhance the overall donor journey.

About You

You will bring exceptional customer care standards, high attention to detail and a strong alignment with our values.

Key Selection Criteria:

- Customer Service Excellence: Proven experience delivering high-level customer/donor service across various communication channels.
- CRM & Database Skills: Proficient in using Salesforce (or a similar CRM database) for donor management and record-keeping.
- Financial Accuracy: Strong attention to detail with experience handling financial transactions and receipts accurately.
- Workflow & Time Management: Ability to manage competing demands, prioritise tasks effectively and maintain administrative systems.
- Cross-Cultural Communication: Ability to communicate and collaborate with individuals from diverse cultural, social and linguistic backgrounds.
- Sector & Context Knowledge: Understanding of the issues facing people seeking asylum in Australia and the broader non-profit context. (Lived experience of seeking asylum is desirable).

Employee Benefits:

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

- We do have a 60% in-office approach to building our team cohesion.
- Annual Leave Loading of 17.5%
- Additional discretionary leave provisions including:
- - Leave for Cultural or Religiously Significant Events




- Aboriginal or Torres Strait Islander Leave
- Leave for Staff Seeking Asylum
- Gender Affirmation Leave

- Regular community lunch
- Free onsite car and bicycle parking
- Salary packaging (up to $15,900 per year tax free)
- Entertainment Packaging (up to $2,650 per year tax free)
- Discounts via HR systems provider at grocery and retail outlets
- Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered. If your application does not include a cover letter it will not be considered.

Applications close Friday 30 October at 11:59pm.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

Our Commitment to You: ASRC Candidate Care Statement

At the Asylum Seeker Resource Centre, we believe in recruiting through the lens of our core values, ensuring every interaction and decision reflects the principles that define our culture.

What you can expect from our process:

- Welcome: We champion inclusion and encourage applications from all backgrounds, especially those with lived experience of seeking asylum. Please tell us if you need any accessibility adjustments.
- Authentic: We commit to a transparent and fair process, providing clear timelines and constructive feedback if you are interviewed.
- Courageous: We make objective hiring decisions based purely on merit and mission alignment, ensuring fairness and equity for every candidate.
- Collaborative: We value your time. We commit to timely, respectful communication and keeping you informed about the status of your application.

Thank you for your interest in joining the ASRC. We look forward to connecting with you.

📌 Supporter Experience Officer (Full-Time | 12 Months Fixed-Term) (Footscray)
🏢 Asylum Seeker Resource Centre (ASRC)
📍 Footscray