About the role The System Specialist (Support & Implementation) support Agilysys customers across Australia and New Zealand. This is a role for someone interested in a career in hospitality technology and SaaS solutions. You will work with Agilysys hospitality products, assisting with customer implementations as well as ongoing application and technical support.

Key responsibilities

Implementation

- Manage the implementation of Agilysys SaaS solutions for new and existing customers

- Support system configuration, testing, training and go-live activities

- Gather and document customer requirements

- Manage SIT and UAT activities

- Work with internal teams and customers to test interfaces and integrations

- Deliver customer training and product walkthroughs

- Provide onsite or remote support during customer go-lives

Application & Technical Support

- Provide application and basic technical support to customers

- Help investigate software, configuration and operational issues

- Troubleshoot and resolve issues within your level of knowledge





- Gather relevant information and escalate more complex issues to experienced specialists

- Keep customers informed on the progress of their support requests

- Maintain accurate records of issues and resolutions

- Build product and technical knowledge through hands-on customer support

About you

- 2+ years of experience in hospitality operations, application support, SaaS/software support, IT support or a similar role

- Interest in SaaS, cloud technology and hospitality software

- Good problem-solving and analytical skills

- Good written and verbal communication skills

- Robust customer-service mindset

- Willingness to learn new products and technical concepts

- Ability to work effectively as part of a team

- Experience or knowledge in Hospitality POS or other operational systems, SaaS/cloud applications, basic networking or database concepts, or system integrations and APIs would be beneficial but is not essential

📌 System Specialist (Sydney)
🏢 Agilysys Australia
📍 Sydney