Customer Service Consultant (Call Centre) - Western Toyota /n
WESTERN TOYOTA at Guildford is one of Toyota'sLeading Dealerships and part of the Suttons Family group of dealerships established in 1948.
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We are looking for an enthusiastic and motivated person to join our call centre team as a Customer Service Consultant . Someone who can demonstrate their qualities and experience in a high level of presentation exceeding customer experiences.
THE ROLE /n
Your main focus will be adding value and building long lasting relationships with our clients and assist the dealership with overallcustomerretention. Some duties include
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Inbound and outbound Service Calls answered and actioned accordingly
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Support dealership in achieving the retention and dealership KPIs through their respective sales and service strategies
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Supporting Dealer staff with retention
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Develop strong support and relationships with Sales and Service teams
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Finance program renewals
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Carry out Sales to Service introductions
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Ensure customerretention in service by providing regular service reminder calls
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Ensure Toyota Exchange program customers are contacted
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Work with new, used and retention managers to co-ordinate valuation appointments
ABOUT YOU /n
Previous experience in a dealership environment - advantageous
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Previous experience in a customer/guest/client focused role
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Previous experience in a call centre - advantageous
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People-orientated with the ability to build strong relationships with staff and customers
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Qualified presentation and time management skills
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Can-do attitudeand self driven
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Intermediate skills/knowledge of Microsoft Office products
WHATS IN IT FOR YOU /n
Market competitive salary with weekly retainer, relevant to the experience
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Great Working Team, Great Culture
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Opportunity to be a part of Sydney’s most trusted automotive group.
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Available Overtime and uniform provided
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On-site Parking
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Corporate discounts including vehicle purchasing and servicing
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$1000 incentive for successful staff referrals
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A Wellbeing day, an additional paid day of leave per year.
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Employee Assistance program providing confidential counselling
OUR CULTURE /n
A collaborative team environment that values excellence and is committed to customer care.
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A friendly family culture where you will be given the chance to build lasting relationships.
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Professional
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Responsive
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Dependable
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Exceptional
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If these values align to who you are and you believe you’re the person for the job with the right qualities and experience.
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Your application will include the following questions:
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- Have you worked in a call centre before?
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- Which of the following statements best describes your right to work in Australia?
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- Are you willing to undergo a pre-employment medical check?
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Suttons have been a family owned motor group serving the greater Sydney area for nearly 75 years.
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Now with 38 franchised dealerships in 24 locations in the greater Sydney area we aim to cover all your automotive needs.
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Suttons have been a family owned motor group serving the greater Sydney area for nearly 75 years.
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Now with 38 franchised dealerships in 24 locations in the greater Sydney area we aim to cover all your automotive needs.
What can I earn as a Customer Service Representative #J-18808-Ljbffr
📌 Customer Service Consultant (Call Centre) - Western Toyota (Newcastle)
🏢 Suttons
📍 Newcastle
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