Job Description

A permanent part-time opportunity is now available for a flexible, highly organised and enthusiastic medical receptionist to join our Accident & Emergency (A&E;) Administrative team. This role offers a minimum contracted commitment of 50 hours per fortnight and is ideal for someone who thrives in a face-paced healthcare environment and is passionate about delivering exceptional patient service.

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As the first point of contact for our organisation, you will play a vital role in creating a welcoming and efficient experience for all visitors, clients, and callers while providing essential administrative support within a fast-paced emergency healthcare environment.

This role requires flexibility, strong attention to detail, excellent organisational skills, and the ability to effectively manage multiple priorities while delivering outstanding customer service.

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Key responsibilities will include (but not limited to):

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- Working a permanent part-time contract of minimum 50hrs per fortnight /n

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- This includes working a 24/7 rotating roster, consisting of early mornings, evenings, weekends & afterhours (examples of current shift times are , , and )

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- Provide a professional and welcoming front-of-house experience for patients and visitors

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- Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately

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- Respond to and manage email enquiries in a timely and professional manner

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- Efficiently check‑in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details

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- Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients

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- Process patient billing and liaise with third parties such as Medicare, DVA and Workcover

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- Verify private health insurance coverage and prepare self‑funded estimates when applicable

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- Coordinating with a large and friendly clinical staff team to ensure a seamless patience experience

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- Maintain accurate data entry across multiple computer systems while managing competing priorities and high workloads

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- Demonstrate the ability to multi‑task efficiently in a high‑pressure, fast‑paced environment

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- Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required

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- As the sole after‑hours administrative team, provide administrative support not only to the Emergency Department, but also to other hospital units

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- Process direct admissions for Maternity patients in computer system

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- Managing bed transfers/discharges in computer software as requested by the ward

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- Compile daily statistics and prepare summary reports for management review while managing multiple tasks simultaneously

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What You’ll Bring /n

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- Ability to work a 24/7 rotating roster: mixture of days, evenings, overnights, and weekends

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- Certificate in Medical Terminology desirable

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- Previous experience with hospital mainframe systems and strong computer literacy including proficient keyboard and MS Office

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- Previous experience as a medical receptionist

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- Adept at navigating multiple computer systems in a fast‑paced setting

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- Meticulous attention to detail, with the ability to work independently

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- Skilful at completing tasks within designated timeframes

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What’s in it for You? /n

At Ramsay, we care for our people by offering advantages that truly support your career, wellbeing and lifestyle, including:

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- Grow your career with recognition programs, employee referral bonuses, scholarships, free access to Linked In Learning and the Ramsay Leadership Academy

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- Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more

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- Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts

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- Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7

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- Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

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📌 Accident & Emergency Receptionist (Gold Coast)
🏢 Pindara Private Hospital
📍 Gold Coast