Job Description

Who we are

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Poly Novo is a disruptive medical technology company, headquartered in Melbourne. We design, develop, and manufacture innovative dermal regeneration solutions, using our patented bioabsorbable polymer technology Novo Sorb®. Our lifesaving products have revolutionised the treatment of burns, major trauma as well as multiple emerging indications, and impacted the lives of over 70,000 patients globally.

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With a footprint in 46 countries and 300+ staff across a range of locations, Poly Novo continues to grow, and opportunity awaits.

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Learn more about Poly Novo by visiting our Website or our Linked In page.

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About The Role

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Poly Novo is seeking a Clinical Support Specialist to join our NSW Sales team. Reporting to the National Sales Manager, this role is responsible for delivering clinical support, education and in-servicing to healthcare professionals (HCPs) across New South Wales.

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This is a newly created opportunity, and we welcome applications from candidates seeking part-time arrangements. While the role is remote, regular travel to hospitals and clinics across NSW will be required to support Territory Sales Managers.

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Key Responsibilities

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- Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)

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- Pass on potential leads to the Regional Territory Sales Managers

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- Organise and participate in trade shows and customer events.

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- Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.

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- Recommend changes in products, service, and policy by evaluating results and competitive developments.

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- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.

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- Proactively assess, clarify, and validate customer needs on an ongoing basis.

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- Provide timely business reporting, activity, and results in the CRM.

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- Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.

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Qualifications

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- Bachelor’s degree in Business/Sciences and/or health science e.g. Nursing, Physiotherapy, Pharmacy etc.

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- Familiarity with working within the hospital setting - familiarity in an operating room is a plus

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- Strong written and verbal communication skills

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- Strong ability to maintain a high level of reporting, documentation, and organisation.

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- Strong interpersonal skills and demonstrate ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.

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- Proficiency in Microsoft Office Suite.

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- Proven ability to take accountability for the quality and timeliness of their work outputs.

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- High level of proactive problem-solving skills

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- Must be willing and able to travel as required (depending on territory but up to 50%).

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- High level of experience working autonomously and within a small team environment.

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- Must have a valid Passport, Full Driving License and Working with Children Check.

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Why Poly Novo?

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Join a team that values innovation, collaboration, and professional growth. At Poly Novo, we offer a dynamic work environment and the prospect to contribute to ground-breaking projects that shape the future of our company and the industry.

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- Multinational, ASX 300 listed and values-led business dedicated to redefining healing for the benefit of our patients

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- Unique platform technology, an exciting pipeline of highly innovative products

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- Diverse, inclusive and flexible workplace culture

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- Career development opportunities and unlimited access to online learning

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- Rewards platform with access to discounts at over 450+ Australian retailers

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- Paid parental leave for primary and secondary carers, Nurture Days, and more

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- Salary packaging including novated car leasing.

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Apply Today

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Please send your resume by clicking on the Apply button. Please note that, due to the high level of interest expected, only shortlisted candidates will be contacted.

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We like AI for lots of things… just not résumé review. Your application is read by actual human beings. No automated screening tools are used in our hiring decisions.

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Please note only applicants with full working rights in Australia will be considered.

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Poly Novo is committed to creating a workplace that values equity, diversity, and inclusion. We recognise and value that it is the sum of our parts – our combined backgrounds, experiences and perspectives – that allow us to succeed.

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Learn more about Poly Novo at:

📌 Clinical Support Specialist (Darwin)
🏢 PolyNovo
📍 Darwin