Job Description

Now hiring — one role, one very good team

Be the person who makes a big decision feel easy. /n

For most of our clients, a Not-So-Tiny House on Wheels isn't a purchase. It's a change of life. We're looking for a Client Liaison Officer to be their trusted point of contact — from the first phone call to the day they move in.

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Read the role Role specification AH / CLO-01 Position Client Liaison Officer

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Type: Full‑time — part‑time considered

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Based: Display house, 7/1 Dairy Road, Fyshwick ACT

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Arrangement: Hybrid — display house, home, occasional events

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Must be Canberra-based, with a driver's licence

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Adapt Homes Pty Ltd — Fyshwick, ACT

About us We build homes that adapt to how people actually want to live. /n

Adapt Homes designs and delivers high-quality Not-So-Tiny Houses on Wheels from our workshop and display house in Fyshwick. Our range runs from the 14m² Bilby to the 40m² Kookaburra — mobile, modular, and built to strike the balance between conventional and tiny-house living.

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We're a small, values-driven team. The people who come to us are often downsizing, helping a parent move closer, or finally building the life they've been planning for years. Those conversations matter, and they deserve someone good on the other end of them.

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That's the job.

Great homes need great communicators. /n

This is a full‑time position, though we're genuinely open to part‑time for the right person.

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You'll work across our display house on Dairy Road, from home, and at the occasional trade show, expo or market. Weekend events come up a few times a year — always planned well in advance, with time in lieu or penalty rates in line with our policy.

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- Answer the phone like you mean it Be the warm first point of contact for enquiries by phone, email and CRM, with every enquiry tracked and followed up.

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- Keep the pipeline moving Book display visits and consultations, prepare quotes and sales documents, and keep records accurate.

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- Walk people through it Help prospective clients understand our homes, the options available, and what happens at each stage of the process.

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- Show up and represent us Meet people face to face at the display house and at trade and market events around the region.

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- Make the process better Pitch in on sales admin and help us improve how we work as we grow.

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You don't need to have sold a house on wheels before. /n

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- Genuine warmth with people — especially older Australians and their families working through a significant decision together.

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- Solid written and spoken communication, and follow-through people can rely on.

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- Comfortable with CRMs and digital tools, or quick to pick them up.

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- Experience in sales, customer service or admin is valued, though we care more about how you are with people.

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- Curious about tiny homes, sustainable living, or how well-designed small spaces work.

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- A current driver's licence and willingness to travel occasionally for events.

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- Canberra-based — this role needs someone who can be at the display house regularly.

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A small team where the work is visibly yours. Real flexibility /n

Hours and working arrangements we'll shape around your life, not the other way around. Part-time is genuinely on the table.

Variety, not a desk /n

Some days at the display house with clients in front of you, some at home getting through the detail, some at a market with a coffee in hand.

Your work shapes it /n

We're small enough that how you handle a first phone call becomes how Adapt Homes feels to every client after that.

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Adapt Homes is an equal opportunity employer. We welcome applications from people of all backgrounds, and we're happy to adjust any part of our process — just let us know what would help.

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📌 Client Liaison Officer Full-time, part-time considered · Fyshwick ACT, hybrid (Canberra)
🏢 Adapt
📍 Canberra