Conquest Responsive Crop Protection specialises in the supply of high-quality crop protection products to the Australian market. Our philosophy is to fully utilise the expertise of our people and our chosen partners to deliver quality products through maintaining the high standards that we have set over our last 20 years in business.
A vacancy has arisen for a fulltime Customer Service and Logistics Officer based in our office in NSW in either Dubbo or Wagga Wagga. The role is an essential liaison between our customers, our Sales Agents and the individual departments of Production, Warehousing and Supply Chain. The role is responsible for ensuring that customer orders are fulfilled in a timely manner with a high level of accuracy. This role allows for the right candidate to expand the position.
Key Responsibilities
- Customer Service Management within a deadline driven environment
- Expediting customer purchase orders.
- Processing dispatch notifications, invoices, statements, and credits.
- Coordination and monitoring of product dispatches from warehouses to customers.
- Resolving Agent and customer queries.
- Working closely with the sales agents to manage customers’ expectations.
- To liaise with customers over the telephone and via email.
- Warehouse and Consignment stock reconciliation.
- Filing and archiving and any other tasks required.
Key Skills and Experience Required
- Previous experience in a similar role with industry experience in Agchem, Logistics, Transport and Customer Service essential.
- Proven customer service skills and experience of liaising with external customers.
- Ability to work with and manage people at all levels.
- Robust interpersonal skills and emotional intelligence.
- Excellent communication and relationship building skills.
- Highly organised with strong attention to detail.
- Proven ability to multi-task, triage issues as they arise, time manage and be flexible enough to manage competing demands.
- Comfortable working in a smaller team where everyone pulls together to meet the needs of the team and the business.
- Highly motivated and able to work autonomously.
- The ability to work under pressure and to meet deadlines.
- Strong computer skills including Microsoft Office Suite.
- A positive and proactive attitude, solid work ethic and a passion for customer service.
If you feel you meet the selection criteria for this role, please apply in writing including your resume and a cover letter. A competitive salary plus annual bonus based on agreed company KPIs plus superannuation will be offered.