We're looking for an enthusiastic and proactive individual to support the day-to-day administration and marketing activities of our business. This is a varied, hands-on role where you'll work closely with the directors and our existing loan processing team. You'll assist with client communications, general administration, marketing campaigns, social media coordination and business development activities. The position will initially involve approximately 60% administration and 40% marketing, with opportunities to take on greater responsibilities as the business grows.
Key responsibilities
- Manage incoming calls, emails and general client enquiries.
- Schedule and coordinate client meetings and appointments.
- Assist with client onboarding and document collection.
- Follow up with clients regarding outstanding documents and application requirements.
- Maintain and update CRM systems and client databases.
- Monitor client pipelines, pre-approvals and settlement progress.
- Coordinate client follow-ups and annual loan reviews.
- Assist with managing the company's social media accounts, including Instagram, Facebook and LinkedIn.
- Plan, coordinate and schedule social media content.
- Assist with marketing campaigns, promotions and brand awareness initiatives.
About you
- Strong written and verbal communication skills.
- Excellent organisational and time-management abilities.
- High attention to detail and the ability to manage multiple tasks.
- A friendly, professional and confident approach to dealing with clients.
- Experience in administration, customer service or marketing.
- An interest in social media, digital marketing and content creation.
- Confidence using Microsoft Office, Google Workspace and other digital platforms.
- Ability to work independently and collaboratively.
- A proactive attitude and willingness to learn new skills.
About us
Influx Financial is a growing Melbourne-based mortgage brokerage specialising in home loans, refinancing, investment property finance and SMSF lending. We are passionate about delivering exceptional client service, building long-term relationships and helping Australians achieve their property and financial goals.
Benefits
- Flexible part-time position, initially three days per week.
- Opportunity to transition into a full-time role as the business expands.
- Explicit opportunities for career progression and future specialisation.
- Work directly alongside the directors of a growing mortgage brokerage.
- Supportive, professional and entrepreneurial working environment.
- Exposure to both the financial services and marketing industries.
- Opportunity to contribute ideas and take ownership of projects.
- Hands-on experience across administration, marketing, client services and business development.
📌 Admin and Marketing Coordinator (Mickleham)
🏢 INFLUX GROUP
📍 Mickleham
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