As Duty Manager, you'll play an important role in the day-to-day running of the hotel, including leading and supporting the team during service, overseeing daily operations and maintaining high service standards, delivering excellent customer experiences for locals and visitors, handling customer enquiries and resolving service issues, and helping maintain a safe, professional and positive workplace.
Key responsibilities
- Leading and supporting the team during service
- Overseeing daily operations and maintaining high service standards
- Delivering excellent customer experiences for locals and visitors
- Handling customer enquiries and resolving service issues
- Helping maintain a protected, professional and positive workplace
About you
- Previous hospitality management or supervisory experience is essential
- WA Approved Manager status preferred
- Robust leadership and communication skills
- Excellent customer service and problem-solving abilities
- A reliable, hands-on approach and the ability to work in a fast-paced environment
- A positive attitude and passion for hospitality
📌 duty manager (Esperance)
🏢 Pier Hotel
📍 Esperance
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