Location: Newtown, NSW
Restaurant: The Grey Spoon
- About the venue
The Grey Spoon is a neighbourhood bistro known for seasonal menus, outstanding service, and a warm, inclusive culture. We standardise our service steps while giving our team freedom to recognise and delight regulars.
- About the role
You’ll organise daily operations, prioritise guest experience, and lead a team of 25 across lunch and late trade. You’ll own rostering, cost control, compliance, and training programmes, ensuring every shift runs smoothly.
- Key responsibilities
- Organise weekly rosters to meet demand and labour targets; approve timesheets.
- Lead pre-service briefings; maintain service standards and colour-coded section layouts.
- Monitor COGS and wastage; standardise ordering and stock rotation; complete stocktake catalogues.
- Oversee RSA and Food Safety programme compliance; ensure all permits and licences are current.
- Coach and performance-manage FOH; run onboarding and ongoing training to instil best practice.
- Manage guest feedback and incident logs; recognise trends and action improvements.
- Maintain venue assets; schedule repairs; manoeuvre small equipment safely as needed.




- Build fortnightly sales forecasts; coordinate promos with marketing; update POS.
- Liaise with suppliers; receive deliveries; verify dockets; prioritise discrepancies.
- About you
- Proven leadership in restaurants, hotels, or hospitality groups.
- Exceptional ability to organise people, prioritise under pressure, and communicate clearly.
- Strong grasp of RSA/Food Safety compliance; comfortable with audits.
- Skilful with POS, rostering, and inventory systems; intermediate Excel/Sheets.
- Adaptable availability, including weekends and public holidays; comfortable with late trade.
- Current driver’s licence helpful for off-site runs (not essential).
- Schedule & remuneration
- Full time; rotating roster; two consecutive days off where possible.
- Competitive package with bonus potential tied to guest satisfaction and labour/COGS performance.
- Why The Grey Spoon
- Hands-on owner support, development programme, and real progression.
- Team culture that aims to utilise your strengths and celebrate wins.

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