We're looking for an experienced Business Analyst to join a major retail technology program delivering a next-generation Point of Sale and unified commerce platform.
You'll sit at the intersection of retail operations and technology, working closely with client stakeholders, product owners, architects, developers and testers to translate complex store and customer requirements into practical technology solutions.
This is a hands-on BA role suited to someone who understands how technology operates within a complex retail environment – from checkout and payments through to promotions, loyalty, inventory and integration with surrounding enterprise platforms.
What you'll be doing
Lead requirements workshops and discovery sessions with business, store operations and technology stakeholders
Translate requirements into user stories, functional specifications, process flows and acceptance criteria
Map current and future-state processes and identify gaps, configuration requirements and potential customisation
Work closely with architects and engineering teams throughout solution design
Manage requirements traceability from discovery through build, testing and go-live
Support SIT and UAT, including test scenarios,
acceptance criteria and defect triage
Manage and refine requirements within an Agile delivery workplace
Support business readiness, training and change activities
Build solid relationships across both technical and non-technical stakeholder groups
What we're looking for
5+ years' experience as a Business Analyst delivering enterprise technology projects
Strong retail technology experience, ideally across POS, checkout or store systems
Understanding of retail processes including payments, promotions, loyalty and inventory
Solid requirements elicitation, workshop facilitation and process mapping skills
Experience producing user stories, functional specifications and acceptance criteria
Experience supporting SIT/UAT and working closely with engineering and QA teams
Agile delivery experience and familiarity with Jira, Confluence or Azure DevOps
Excellent communication and stakeholder management skills
This is an opportunity to work on a significant enterprise retail technology transformation with exposure across the full lifecycle from requirements and solution design through to implementation.