Block, Inc. in Sydney/Melbourne is seeking a results-driven leader to manage a team of SMB Account Managers, driving growth and retention across a portfolio of merchants.
You will report to the Head of Account Management for APAC and coach 8–10 Account Managers to deliver high-quality customer engagement and measurable outcomes. You will partner with Product, Operations, and Sales, surface merchant insights, and own upsell, churn reduction, and customer satisfaction.
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📌 Head Of Smb Growth & Retention Apac Sydney (Australia)
🏢 Square
📍 Australia
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