Job Description

A Claims Service Consultant in the Direct team is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate.

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

In this role you will:
Take calls and help customers lodge claims or check on progress
Manage the admin side, entering details, updating systems, and keeping things accurate
Assess some easy, low-complexity claims (like funeral or injury claims) once you’re trained
Communicate with advisers and other teams to keep everything moving
Make sure everything is done in line with TALs policies and service standards
Adhere to external regulations (e.g. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
Liaise closely across TAL Claims and other relevant internal departments to provide support in project work
Contribute towards a culture of process improvement

📌 Claims Service Consultant Melbourne
🏢 TAL
📍 Melbourne