Are you an experienced and motivated scheduling lead and office administrator or office manager in NDIS located in the Hunter region?
Aim Big. Go Bigger.
The Rostering and Administration Officer’s responsibilities shall include:
Strategic Initiatives
Support the Operations Support Lead, Operations Coordinator and Operations Manager to ensure the smooth running and growth of the organization from a staffing and rostering, and record keeping perspective
Support on-boarding of support workers and inductions
Support on-boarding of participants
Keeping incident registers, continuous improvement registers and risk assessments registers up to date when issues or learnings arise
Welcoming current visitors or callers in person or on the phone
Supporting on work health & safety training, audits and registers
Support on procurement for SIL houses and head office of clinical, participant food, adaptations,
estates repairs
Support the improving operational processes in conjunction with the operations coordinator and operations manager
Meetings
Attend and take minutes at the weekly team meeting, improvement meetings, WHS meetings, staff meetings and house meetings
Leadership
Lead the rostering for the organization and smooth running of Flow Logic – understand staff availability, pressure points on the roster, and have strategies to ensure smooth operations of the business from a staff matching and availability perspective.
Communication with the CEO, Ops Manager & Chair
Collate and share key kpis for the organisation
Ensure timely updates are circulate on operations including escalation of incidents
Support on on-call duties by sharing the weekend/ overnight escalation calls with the Ops Coordinator, Ops Support Lead, Ops manager and CEO