Join a well-established organisation operating within the industrial and wholesale distribution sector, supplying products to customers across construction, infrastructure and manufacturing markets. Known for its strong reputation and customer-focused approach, the business is seeking a hands-on leader to support its Brisbane branch.
Your new role
As the Customer Service Supervisor, you will lead the day-to-day customer service function while remaining actively involved in customer enquiries and order processing. Working closely with the State Manager, internal sales and warehouse teams, you will coordinate workflow, manage escalations, monitor orders and backorders, and ensure customers receive exceptional service from enquiry through to delivery.
Key responsibilities include:
Coordinating daily customer service activities and team priorities
Supporting customer enquiries and order processing as required
Managing escalated customer issues through to resolution
Monitoring orders, deliveries and backorders
Providing day-to-day leadership and support to the customer service team
Working closely with warehouse and operations teams to drive service outcomes
Maintaining accurate information within the ERP system and identifying process improvements
What you'll need to succeed
To be successful in this role, you will bring:
Previous experience leading or coordinating a customer service, internal sales or order processing team
Solid B2B customer service experience within industrial, manufacturing, wholesale or distribution environments
A hands-on leadership style and willingness to lead from the front
Experience managing customer escalations and delivery challenges
Strong organisational, communication and problem-solving skills
ERP or order management system experience
The ability to prioritise competing demands in a fast-paced setting
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.