Job Description
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About Us:
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At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.
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About the Role:
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Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?
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As our Support Team Assistant, you'll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.
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You'll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.
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Key Responsibilities:
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Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
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Communicating with customers and clients throughout the lifecycle of a claim and repair project
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Coordinating appointments and supporting our onsite Supervisors and Estimators
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Updating client portals and monitoring performance against key service metrics
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Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
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Providing general administrative support to the wider operations team
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Building and maintaining positive relationships with customers, contractors, and internal team members
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About You:
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To succeed in this role, you will have:
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Previous experience in administration, customer service, scheduling, or a similar support role
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Excellent written and verbal communication skills
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Strong attention to detail and a high level of accuracy
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Exceptional organisational and time management skills
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The ability to prioritise multiple tasks in a fast-paced environment
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Confidence using computer systems and cloud-based platforms
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A proactive, positive, and team-oriented attitude
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Why Join Us?
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Supportive and collaborative team culture
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Reliable and growing business
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Varied and engaging role with plenty of responsibility
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Opportunity to develop your skills and grow within the company
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Work alongside a dedicated team committed to delivering exceptional customer service
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Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.
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Apply today to join our team at Abril Building Solutions!
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Please note: Only short-listed applicants will be contacted.
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