Job Description
Balcombe Grammar School – Mount Martha VIC
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CSV Limited is the governing body for three successful independent schools in the South Eastern suburbs: Balcombe Grammar School (Mount Martha), Casey Grammar School (Cranbourne East) and Clyde Grammar (Clyde North).
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Balcombe Grammar School is committed to providing a high-quality education and nurturing environment for our students. With a strong focus on academic excellence, character development, and extracurricular opportunities, we are proud to be a vibrant and inclusive community that empowers our students to reach their full potential.
About the role n
Balcombe Grammar School is seeking an enthusiastic and solutions-focused IT Technician to join our IT team and provide high-quality technology support to staff and students across the School.
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This is an excellent opportunity for an IT professional who enjoys working directly with people, solving problems and supporting technology in a dynamic educational setting. You will be part of a collaborative IT team and play an important role in ensuring our staff and students have reliable, secure and effective technology to support teaching, learning and day-to-day operations.
What you'll be doing n
Reporting to the IT Manager, the IT Technician will provide a broad range of first-level technical support and contribute to the ongoing maintenance and development of the School's technology environment.
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Your responsibilities will include:
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Providing responsive first-level IT support to staff and students via the Service Desk, phone and in person.
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Troubleshooting hardware, software, connectivity and user-access issues and escalating complex matters where required.
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Supporting the deployment, maintenance and management of Windows devices using Microsoft Autopilot and Intune.
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Supporting the School's Apple iOS device fleet.
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Maintaining staff and student laptops and managing hardware warranty processes.
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Assisting with staff and student onboarding and offboarding,



including user accounts and access.
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Supporting applications including Microsoft 365, Microsoft Office, Adobe, Schoolbox, Synergetic and other learning technologies.
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Supporting printers, photocopiers and associated access systems.
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Assisting with Wi‐Fi, network connectivity and internet access issues.
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Maintaining and supporting classroom technologies, including interactive whiteboards and Vivi wireless presentation systems.
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Supporting school security technology, including CCTV, security systems, school bell and PA systems.
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Providing backup support for audio-visual events and equipment maintenance.
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Maintaining accurate Service Desk records and internal IT documentation.
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Providing guidance and training to staff and students to build confidence and digital literacy.
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What we're looking for n
We are looking for someone who is technically capable, approachable and genuinely enjoys helping others.
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You will demonstrate:
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Strong analytical and problem-solving skills.
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Excellent customer service, interpersonal and communication skills.
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The ability to troubleshoot proactively and work independently.
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Strong time‐management skills and the ability to prioritise competing requests.
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A collaborative approach and the ability to work effectively as part of a team.
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An interest in emerging technologies and a commitment to ongoing professional development.
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The ability to maintain confidentiality and exercise sound discretion.
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Proficiency with Microsoft 365, Microsoft Office and Adobe applications.
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Familiarity with both Windows and Apple operating systems.
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Relevant IT knowledge and practical technical capability.
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Proficiency in Microsoft 365, Microsoft Office and Adobe applications.
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Familiarity with Windows and Apple operating systems.
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Strong troubleshooting and customer service skills.
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Current right to work in Australia.
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A current Working with Children Check and satisfactory Police Check, or willingness to obtain these as required.
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Tertiary qualification, or current enrolment in a relevant IT discipline (University or TAFE).
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Previous experience in an IT support or service desk environment.
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Experience with Microsoft Intune, Autopilot, Apple device management or similar technologies.
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What we offer n
Balcombe Grammar School is committed to providing a supportive and inclusive work environment that values hard work, dedication and workplace enjoyment and satisfaction.
Close date: 4:00pm on Monday 12 October **** CHILD SAFE STANDARDS n
Balcombe Grammar School is committed to ensuring that all those engaged in our school promote the fundamental right of children and young people to be respected and nurtured in a safe school environment. We have zero tolerance of child abuse and expect all of our staff to:
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Be aware of, understand and comply with the School's Child Safety Policy and Code of Conduct, including the Child Safe Standards, and demonstrate behaviours in accordance with these.
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Be in possession of a current Working With Children Check (WWCC) and Police Check.
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Respond according to the school's policies and procedures when interacting with children and young people, taking all allegations and concerns very seriously.
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Be committed to providing a safe environment for all children and young people, promoting physical, emotional and cultural safety.
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We take this opportunity to thank all applicants and wish them well in their employment pursuits.
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📌 It Technician (Melbourne)
🏢 Balcombe Grammar School
📍 Melbourne