Own the relationship.
Shape the strategy.
Make IT matter.First Focus is Australia's best mid-market Managed Service Provider.
We say it confidently and Cloudtango agrees.
Eight years running as the #1 MSP in Australia, which in tech years is basically a lifetime.
We have over 330 staff across Australia, New Zealand and the Philippines, and after 15+ years of steady growth we are still expanding.We are informed, aligned, supportive and we reward performance.
We hire smart people, give them real responsibility, and back them properly.
No politics.
No smoke and mirrors.
Just good people doing meaningful work.The RoleThis is not a "swing by once a quarter and ask if everything is fine" kind of gig.As a Technical Account Manager at First Focus, you are the trusted advisor for a portfolio of small and mid-market clients.
You sit comfortably between technology and business, translating complexity into clarity and helping clients make smart commercial decisions about their IT.You are technically capable, commercially sharp, and you know how to run a room.
You can talk infrastructure, cloud and security with engineers, then switch gears and discuss risk, ROI and roadmap priorities with customers from IT management to the C-Suite without breaking stride.You will:Act as the primary technical and strategic advisor for your client portfolioLead QBRs, roadmap planning sessions and business reviews that actually mean somethingTranslate technical recommendations into practical business outcomesIdentify opportunities for security uplift, infrastructure improvement and smarter investmentHelp customers move from reactive IT to CORE, our service that secures environments, manages AI and automation, enforces governance and delivers measurable ROIWork closely with engineering and service teams to ensure commitments are deliveredBuild long-term, trusted relationships where clients feel genuinely supported Why You'll Love It HereReal ownership of your accounts,



not a revolving doorAutonomy to make decisions, backed by experienced leadershipEngineers who know what they are doing and actually answer the phoneA culture that encourages you to Wow the Customer, not just keep them quietHybrid working in Sydney that respects life outside workWhat We're Looking ForExperience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environmentStrong technical foundation across infrastructure, cloud, security and modern workplaceConfident communicator with senior stakeholders and C-suite executivesSolid commercial awareness, comfortable discussing budgets, value and long-term planningCalm, solutions-focused mindset when things get complexClear communication, strong ownership and reliable follow-throughSomeone who aligns with our values First Focus' values are based around keeping everyone informed, aligned, supported and rewarding performance.
We do not just talk culture.
We live it.Competitive salary package including up to $140,000 + other benefitsFree access to Uprise, 1:1 coaching with qualified psychologists or counsellorsFlexible working for work-life balance"Never Stop Growing": 10 paid study days per year, exam fees paid, pay rises for certifications (conditions apply)Weekly internal training and access to our learning libraryFastTrack mentoring programMAD Council, focusing on equality, charity and the environmentTesla company car option (conditions apply)Regular social events and a genuinely great team cultureYou can read more about how we operate and what we stand for here: Focus welcomes applications from Neurodiverse candidates.
We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the adaptable options we can offer to best showcase your skills.We're not looking for someone to manage accounts.
We're looking for someone clients trust when decisions matter.
If that sounds like you, we should probably meet.

📌 Technical Account Manager (Canberra)
🏢 First Focus
📍 Canberra