Role: Receptionist/Administration Assistant, ILSC & Greystone College Melbourne (Full-time)Start Date: ImmediateReports to: Student Services Team Lead, Melbourne Job Duties: The duties of this position include, but are not limited to: Reception duties: Greet students, agents and visitors in a warm, friendly and professional mannerAnswer incoming calls, transfer calls and take messages as requiredAssist students, agents and visitors with enquiries and direct them to the appropriate staff or departmentPrepare new student orientation and intake documentationSupport weekly orientation processes for recent students, including pre-arrival checks and communication, Day 1 Orientation, and follow-up with late arrivals.Manage textbook inventory and distributionHandle incoming and outgoing mail, including postage and collectionUpdate the school's Academic Management System (Odyssey/AVETMISS), Learning Management System (Moodle), and other databases (PRISMS)Assist students with login issues related to the CONNECT/myGreystone AppPrepare graduation certificates and associated documentationArrange OSHC (Overseas Student Health Cover) and ensure students receive their confirmation letters and insurance cardsOrder and manage stationery and school suppliesProvide refreshments (e.g. coffee and snacks) for guests and staff eventsCoordinate with cleaners to maintain campus cleanliness and ensure facilities are kept in good condition at all timesAttend staff meetings and training sessions as required Administration duties:Liaise with the Local and National Academic Teams for consultation on specific casesGenerate and distribute weekly student reports, including new and returning studentsEnsure all relevant student information is accurately recorded and maintained in the system (e.g. placement tests (PROLAs), assessment levels, enrolment documents, and notes)Respond to student requests submitted via e-Services or redirect them to the appropriate team Support the National Compliance and Academic Teams with Attendance Reports, Progress Reports, Warning Letters, and ITR processesIssue academic documentation as requestedMaintain knowledge of key regulatory and compliance requirements, including the ESOS Act, National Code ****, ELICOS Standards ****,



and NEASAssist Local and National Academic Teams with additional assigned tasksUndertake other duties or projects as directed by the National DirectorOther duties: Support on-campus marketing initiatives, including conducting campus tours for agents and prospective studentsAssist with promotional events and provide information to agents and visitorsProvide general support to facilitate campus operations, including coordination of maintenance and repairs as needed.Working hours:Work hours: 38 hours per week, Monday to Friday, between 8am and 7pm.The role requires variable on-campus working hours, and working remotely is not possible.This outline is not intended to be an exhaustive list of the duties you may be required to perform.
Rather, it indicates the kinds of duties that fall within the scope of the position.In addition to your duties and responsibilities outlined in the position description, you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing.
We may alter your position, position description, responsibilities, reporting lines or location in accordance with the needs of the business without providing additional remuneration.
Level of Education Required: Certificate and/or Diploma in business administration, marketing, customer service and other relevant business fieldsSpecialized Skills:Effective and clear written and oral communication in EnglishExcellent working knowledge of computer systemsProven skills in customer servicePreferable language (Japanese/Korean/Chinese)Skills Able to respond appropriately and promptly to a variety of inquiries from current and prospective students, agents and sales teamsAble to find information and work collaboratively with other departmentsAble to be flexibleAble to negotiate and problem-solveAble to communicate effectively, both orally and in writingAble to manage time and systemsAble to plan, organize, set prioritiesPatient, empathetic and approachableReliable, honest and trustworthyAble to maintain composure and professional behavior at all times,



especially while under pressureAble to engage effectively and respectfully with peers and superiorsWork Experience RequiredMinimum 2 to 5 years' experience in customer serviceFull work rights for Australia required.
OtherValid Working With Children Check (WWCC)About ILSC, ELS, Greystone College & Greystone Institute A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in **** and Greystone College in ****, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world's most attractive and popular English-speaking work and study destinations.
Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO.
In ****, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.
In early ****, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students.
Since ****, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs.
ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.
Our Core ValuesPASSION: To enrich & transform people's livesINNOVATION: To evolve through creativity & diversity.RESPECT: To treat everyone with compassion & dignity.COLLABORATION: To build community & achieve more together.INTEGRITY: To act responsibly & ethically in everything we do.
ELS, ILSC, Greystone College and Greystone Institute are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

📌 Receptionist/Administration Assistant, Ilsc & Greystone College Melbourne
🏢 ILSC Education Group
📍 Melbourne