Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients.
We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our agile and innovative team.We prioritise cloud first strategies for our clients (AWS & Azure), but support varied traditional on-premises environments as well.
.At Starboard IT you can expect to find a 'can-do' attitude across the business, and we pride ourselves on a supportive and inclusive environment that drives successful, robust solutions for our customers and growth opportunities for our employees.Position Overview: As a Senior Service Desk Engineer, you will play a crucial role in providing advanced technical support and troubleshooting complex issues, while ensuring the highest level of customer satisfaction.
This position requires a deep understanding of IT infrastructure, excellent communication skills, and a commitment to delivering exceptional service.Key Responsibilities:Technical Support:Provide expert-level support for complex technical issues.Troubleshoot and resolve hardware, software,



and infrastructure-related problems.Collaborate with other team members to ensure timely issue resolution.Participate in on-call roster.Customer Relationship Management:Build and maintain strong relationships with clients through effective communication and issue resolution.Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction.Incident Management:Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs).
Document and track issues using a ticketing system, ensuring accurate and thorough information.Infrastructure Management:Contribute to the design, implementation, and maintenance of IT infrastructure solutions.Provide guidance and expertise in infrastructure-related projects.
Continuous Improvement:Identify opportunities for process improvement and contribute to the development of best practices.Stay current with industry trends and emerging technologies to enhance service offerings.Qualifications:3-5 years of experience with an MSP.In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking.Strong proficiency in troubleshooting and problem-solving.Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.Excellent communication and interpersonal skills.Proven ability to work collaboratively in a team environment and autonomously.
Apply now by emailing your CV and cover letter to

📌 Senior Service Desk Engineer (Melbourne)
🏢 Starboard IT
📍 Melbourne