Service Desk Engineer (Level 1)South Melbourne Hybrid (3 Days Office) $67k - $72k incl of super with some flexibilityLooking to kick-start or grow your IT support career with a friendly and supportive Managed Services Provider?
An opportunity has become available for a Level 1 Service Desk Engineer to join a growing team of 5 to 8 engineers supporting a diverse client base across healthcare, research, education, and construction.
This is an excellent role for someone with around 1 to 2 years of IT support experience who enjoys problem solving, working with people, and building their technical skills across a broad range of technologies.You'll be joining a business with a robust culture, supportive leadership, and genuine opportunities to learn from experienced engineers.What You Will Be DoingProviding Level 1 technical support to a broad range of clientsTroubleshooting Microsoft technologies and user issuesManaging and responding to service desk ticketsSupporting Intune and Microsoft environmentsMonitoring alerts and assisting with cybersecurity related activitiesResolving hardware, software, printer, and connectivity issuesPerforming break-fix support and system troubleshootingSupporting clients both remotely and occasionally onsiteParticipating in an on-call roster for critical system outagesTechnologies and ToolsMicrosoft TechnologiesMicrosoft IntuneConnectWiseIT GlueKaseya Remote Support ToolsCybersecurity monitoring and alert managementAbout You1.5+ years' experience in a Service Desk, Help Desk,



or IT Support rolePrevious MSP experience highly regardedStrong customer service and communication skillsExposure to Microsoft environments and IntuneUnderstanding of networking, desktop support, and troubleshootingSome exposure to cybersecurity concepts and alert monitoringCurrent driver's licence requiredAbility to travel to client sites when requiredWhat's on Offer$60,000 to $70,000 + SuperAdditional on-call allowanceHybrid working arrangement, 3 days in the officeFree onsite parkingSouth Melbourne locationExposure to a variety of industries and technologiesSupportive manager and collaborative team cultureOpportunity to develop your technical skills and progress your careerIf you enjoy working in a fast-paced MSP environment and want to be part of a business that genuinely invests in its people, we would love to hear from you.Australian Citizenship or Permanent Residency is preferred.Apply now or contact Nick Reddy for a confidential discussion.
Keyword SearchService Desk Engineer, Level 1 Service Desk Engineer, Service Desk Analyst, Level 1 IT Support Engineer, IT Support Engineer, Help Desk Engineer, Help Desk Analyst, Technical Support Engineer, IT Support AnalystPeoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs.
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📌 Level 1 Service Desk Analyst (Melbourne)
🏢 Peoplebank
📍 Melbourne