Summary:We are seeking an experienced Steel Administration Support team member in this specialised industry of Steel Import & Distribution.
This role will see you deliver outstanding Customer Service Support to our Steel Accounts Manager, assisting with simply queries, and working with suppliers/carriers to resolve issues.
This role requires excellent communication skills, strong attention to detail and organisational skills, a positive attitude and the ability to handle customer concerns in a professional and empathetic manner.Responsibilities:Customer Service:• Action customer queries and work with the team to solve more complex investigations.
• Effectively and promptly resolve Customer queries.
• Proactive Customer contact on updates, issue logs and other matters.
• Provide exceptional customer service to both internal and external clients via phone, email, and in person.Steel Operational Administration:• Reconcile Container & Breakbulk Shipments• Manage Steel Storage liaising with Accounts & Warehouse Team regarding movement in/out of stock.
• Container Management - End to End (receive and manage tracking of goods through to Unpack and Delivery).
• Steel Customer Reports / Job Statuses compiled & distributed regularly• Sub Contractor Compliance Maintenance• Contractor Inductions• Consignment Note copies to be emailed to customers same day transport has collected goods.
• PODs to be saved for Accounts to attach to Customer's invoice.
• Monitor Container Forecast.
• Greet recent drivers/customers/visitors as required.
• Review driver paperwork for pickup, issue CoR, form completion and signing.Qualifications and Experience• 1 - 2 years' experience with Steel Import/Breakbulk.
• Minimum 5 years of experience in a customer service role.
• Container Coordination Experience• Experience with any of the following - Onestop, Freight Tracker or similar platforms is advantageous.
• Excellent communication, interpersonal, and organisational skills.
• Strong written and verbal communication skills.
• Proven ability to manage multiple tasks simultaneously and prioritise effectively.
• Strong attention to detail and accuracy.
• Demonstrated Office 365 experience.
• Ability to work independently and as part of a team.