12-month contract South Australia Hybrid workingYour new company Join a technology-driven organisation supporting essential services across Australia and Current Zealand.
Take ownership of complex technical investigations while helping improve support processes, automation and service delivery.Your new role This opportunity is suited to an experienced Senior Solutions Support Engineer who can combine enterprise application support and hands-on systems administration with strong customer service and business analysis capabilities.
You'll support essential services across Australia and New Zealand, working remotely and onsite within essential service facilities.You will:Lead complex investigations across enterprise applications, Windows Server, IIS, SQL, integrations and kiosksAnalyse customer workflows and requirements to recommend practical technical solutionsSupport kiosks, specialist peripherals and network connectivityCoordinate incidents, upgrades and deployments, including configuration, controlled data changes and validationWork closely with customer ICT teams, suppliers and internal technical specialistsExplain technical issues clearly to non-technical users and manage expectations through to resolutionMentor Support Engineers and help strengthen team capabilityImprove documentation, monitoring and support processesIdentify practical opportunities to use AI and automationWhat you'll need to succeed To be successful, you will bring:Substantial enterprise application support experienceHands-on Windows systems administration experienceA track record of independently resolving complex technical incidentsStrong Microsoft SQL Server and T-SQL investigation skillsExperience with data reconciliation,



stored procedures and scheduled jobsThe ability to distinguish between application, data, configuration and infrastructure issuesExperience troubleshooting services, permissions, networks and integrationsThe ability to translate business needs into clear technical requirementsStrong customer service and stakeholder communication skillsExperience guiding or mentoring technical colleaguesAn interest in applying AI responsibly within technical support environments You'll also require a current Australian driver's licence and access to a vehicle.
You must be able to obtain and maintain the required security clearances, participate in an on-call roster and travel interstate, intrastate and potentially internationally.
Some collaboration with UK-based colleagues outside standard business hours may also be required.
Desirable experienceExposure to the following would be highly regarded:IIS, Active Directory and service accountsRemote Desktop Services or Azure Virtual DesktopBiometric devices, kiosks and specialist peripheralsAPIs, data imports and exports, email/SMS services and HTTPS certificatesPowerShell, monitoring and automationITIL, change management and information security practicesFinancial, retail, booking, scheduling or correctional applicationsWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on or for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Senior Application Support Analyst (Adelaide)
🏢 Hays
📍 Adelaide