12-month contract South Australia Hybrid workingYour current company Join a technology-driven organisation supporting essential services across Australia and New Zealand.
This is an excellent opportunity for an experienced Support Engineer who enjoys investigating complex issues, working directly with customers and using emerging technologies to improve support outcomes.Your new role You will combine enterprise application support with Windows administration, hardware troubleshooting and practical customer service.
The position includes a mix of remote and onsite support, including occasional work within correctional facilities.You will:Manage technical support tickets from initial investigation through to resolutionTroubleshoot enterprise applications, Windows systems, services, configuration and connectivityInstall and support PCs, kiosks, peripherals and biometric devicesUse Microsoft SQL Server, T-SQL, application logs and audit records to investigate faults and data discrepanciesSupport system upgrades and approved changes, including testing, validation and documentationWork closely with customer ICT teams, suppliers, senior engineers and software developersIdentify configuration, process and automation improvementsApply AI tools responsibly to improve troubleshooting and support processesWhat you'll need to succeed To be successful,



you will bring:Experience supporting enterprise applications and Windows environmentsHands-on troubleshooting experience across services, permissions, networks and integrationsWorking knowledge of Microsoft SQL Server and T-SQLThe ability to investigate data, configuration, application and infrastructure issues methodicallyStrong customer service and clear communication skillsThe ability to explain technical information in practical, user-friendly languageExperience translating business requirements into technical solutionsAn interest in AI and how it can improve technology supportA current Australian driver's licence and access to a vehicleThe ability to obtain and maintain the required security clearancesFlexibility to travel interstate, intrastate and potentially internationallyAvailability to participate in an on-call roster, typically one week per monthExperience with Windows Server, IIS, Active Directory, service accounts, APIs, data synchronisation, ITIL or change management would be advantageousWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on or for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 It Support Engineer (Adelaide)
🏢 Hays
📍 Adelaide