As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering: Windows 7/10 MS Office *********** and custom applications Outlook Exchange *********** Lync / Skype for Business *********** Thin Client / Virtual Machine setting Banking / Finance experience preferred Trade Floor experience preferred Printers and other peripherals Smart device support VOIP and Telephony Audio Visual support Active Directory ServiceNow Data Centre Key responsibilities Provide great customer service Resolve technical issues and escalate when required Manage Desktop tickets Deploy desktops, laptops and peripheral devices Banking / Finance background preferred Data Centre knowledge encouraged
📌 Service Desk Analyst (Sydney)
🏢 Emerge
📍 Sydney
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