Green Life Clinics is one of Australia's fastest growing clinic and dispensary groups.
We're building a healthcare model that simplifies patient access to plant based medicine through modern, patient centred services grounded in clinical integrity and operational excellence.Our Mission: Improve quality of life by simplifying access to plant based medicine.Our Vision: A world where plant based therapies are seamlessly integrated with mainstream healthcare.Our Customer Service Representatives play a pivotal role in supporting all patient services across our Burleigh Heads Contact Centre.
You'll be the first point of contact for new and existing patients-making outbound calls to patients who have booked online, responding to enquiries, and ensuring every interaction reflects our commitment to quality, care, and professionalism.
This is a fast paced, team driven environment that supports our clinics and dispensaries 7 days a week.Benefits 30% discount on products and consultations Performance bonus opportunities Anniversary gift cards Cooperative, focused, and driven culture Be part of a rapidly expanding national organisation Play a role in shaping the future of a multibillion dollar industry Work from our brand new Burleigh Heads office About youYou're someone who brings warmth, professionalism, and reliability to every interaction.
You thrive in a busy environment and enjoy being part of a supportive, high performing team.You will bring:



Excellent customer service and communication skills Strong attention to detail and accuracy Ability to work well both independently and within a team Confidence making decisions under pressure A dedicated work ethic and positive attitude Willingness to learn about medicinal cannabis (no prior knowledge required) Availability to work weekends What you'll doA typical day includes: Answering, screening, and prioritising incoming calls and enquiries Managing patient queries across both clinic and dispensary services Initiating follow up calls to patients who have left messages Conducting new patient onboarding calls Supporting administrative tasks across the group Demonstrating eagerness to learn and grow within the plant based medicine space At Green Life, how we work matters.
Our values guide every interaction with our patients, our colleagues, and our community.
They shape the culture we protect and the standards we uphold.Our ValuesAccountability - We take ownership and follow through.Collaboration - We work together and help each other succeed.Empathy - We care deeply about people and their experiences.Enjoyment - We create an environment where we enjoy the journey.Integrity - We do what's right, even when no one is watching.Leadership - We lead through our actions, not our titles.Excellence - We set high standards and continually raise them.Innovation - We challenge the norm and look for better ways to serve patients.These values aren't just words, they're the behaviours we expect, reward, and celebrate across every part of Green Life Clinics.Recruitment ProcessOur hiring process is straightforward and respectful of your time.
Interview with Talent Acquisition - A short conversation to learn more about your experience, communication style, and alignment with our values.
Interview with the Hiring Manager - A practical discussion about the role, expectations, and how you work in a rapid paced, service driven environment.

📌 Customer Service Rep - Burleigh Heads (Gold Coast)
🏢 Green Life Clinics
📍 Gold Coast